ANGRY at PCM Engine Group...

[IDBoating]

I've called them TWICE now and left voicemails per their instructions. No one ever calls back. This morning, I called and when the instructions said to press zero for immediate assistance, I did so - and was disconnected!

I sure hope their engines work better than their Customer (non)Service.

[Timmy!]

Did you get the boat already?

[IDBoating]

I spoke with the truck driver this morning. It's supposed to arrive tomorrow (Wednesday) morning around 9am.

[Fiveflat]

I'm not too sure any business these days really understands what true customer service is anymore. I'm not THAT old, but I do remember how easy it was to reach folks before automated phone systems.

[IDBoating]

I'm not too sure any business these days really understands what true customer service is anymore. I'm not THAT old, but I do remember how easy it was to reach folks before automated phone systems.

I'm wondering if they believe their customer is the boat manufacturer, and not the boat owner. While the name on their invoice may be Tige or Nautique or whomever, the guy paying the retail price tag is ultimately the customer. Perhaps they've forgotten where the money ultimately comes from....

[KonaKing]

PCM has always been good to me. What are looking for or needing?

[IDBoating]

PCM has always been good to me. What are looking for or needing?

I want a factory service manual for the EX-343 CAT. Not the owner/operator manual (I have that in printed and PDF form). I want the actual service manual that is used when working on the engine. I expect to pay for it - they're seldom cheap - but they're invaluable for having around when troubleshooting things. Or when you need some light reading {grin}.

I also want to talk to someone about maintenance and winterization. For example, that "fuel cell" thing they've got... any maintenance required? Any filter elements inside that need replacing, and on what schedule? How often do they recommend the injectors be cleaned and matched? That sort of thing.

[Timmy!]

Relax, you haven't even gotten the boat yet

[IDBoating]

Relax, you haven't even gotten the boat yet

Yeah, but I'm trying to prepare for winterization. And at the rate PCM is delivering customer "service", it's a good thing I started early.

[skyski_tige]

Your dealer should be able to help you with these things...

[IDBoating]

Your dealer should be able to help you with these things...

So should PCM, right?

Also, when I mentioned to my nearest Tige dealer (across the state line, BTW) that I do my own maintenance work, they got very "cold". Given that, I suspect that asking for help getting a service manual, and answering questions about winterization and maintenance, that makes me even LESS dependent upon them won't be met with a whole lot of enthusiasm on their part.

[zad0030]

Winterize.... Stabil, Drain water, Change oil if need, Change Fuel filter if needed... done

[majestic]

So should PCM, right?

Also, when I mentioned to my nearest Tige dealer (across the state line, BTW) that I do my own maintenance work, they got very "cold". Given that, I suspect that asking for help getting a service manual, and answering questions about winterization and maintenance, that makes me even LESS dependent upon them won't be met with a whole lot of enthusiasm on their part.

Maybe your giving them too much personal information! Personally I would want good relationship with my dealer in case I need them for something out of my abilities or a warranty issue. Its been hard to make relationships with the dealers here in Western Washington because they keep switching but I think we have one now that will be around for awhile.

I Suspect you are dealing with an Idaho dealer and I believe the next closes would be Kennewick, Wa?

[IDBoating]

I Suspect you are dealing with an Idaho dealer and I believe the next closes would be Kennewick, Wa?

Precisely. My nearest dealer carries Tige but they'd rather sell you a Nautique. As in they'd REALLY rather sell you one. Tige seems to be the poor stepchild in their lineup. Frankly, I've been none too impressed by the dealer. Good thing I evaluated the brand separate from the dealer, or I'd likely own something else.

[IDBoating]

Winterize.... Stabil, Drain water, Change oil if need, Change Fuel filter if needed... done

There's more to it than that. Example: Remove impeller so it doesn't dry out and take a set. Example: Fog cylinders and rotate flywheel by hand. And that's just stuff I already know about beyond your list!

That's why I want to talk to them....