Originally posted by thtrog
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Im lost without the PW thread!!!!
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The Bu dealer responded:
At the risk of creating more of an issue, just can't stand to see my dealership slammed. We work way too hard for our customers and have won CSI awards every year I have owned this store.
This boat was a Christmas surprise that was to be delivered right before we closed for the holidays. Customer changed his plans and picked it up two days earlier instead with no notice. He told us here that he was going to hide it behind a building on his property and take the family out for a ride over the holidays. The boat had been used on one demo ride before customer purchased.
When signing the paperwork and going over all options, equipment, service, warranty, stereo, etc., customer NEVER asked the boat to be winterized. In Central Texas, many of our customers use their boats all year long. Sure we have freezes, but you have a good amount of 70 and 80 degree days in the winter months as well and lots of folks like to get out when the lakes are not crowded. We normally winterize about 30 boats per winter. That is a tiny fraction of our customer base.
If we had agreed this to be done on purchase order, rigging sheet or even in an email, I would accept full responsibility. If the boat was here on my property, I would accept full responsibility as well.
When customer comes to the dealership and tells me I need to fix it or I am going to hear from their lawyer, my level of cooperation falls down a notch. CTWS did not tell them to "screw off". We will repair this motor for them and be here for their ongoing warranty and service going forward like we have for all the other folks that are facing the expense of an engine replacement.
Rob Falgout
Central Texas Water Sports
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