Im lost without the PW thread!!!!

[robert theisen]

Robert must have passed out

Passed Gas,but didn't pass out.

[majestic]

I'm about ready to crash

It's still light out

[robert theisen]

COLOR][/SIZE]

I did'nt even notice tonight. The Pyrat is talking to me

CONGRATS IN FORD BLUE OF COURSE!

[skippabcool]

The Bu dealer responded:

At the risk of creating more of an issue, just can't stand to see my dealership slammed. We work way too hard for our customers and have won CSI awards every year I have owned this store.

This boat was a Christmas surprise that was to be delivered right before we closed for the holidays. Customer changed his plans and picked it up two days earlier instead with no notice. He told us here that he was going to hide it behind a building on his property and take the family out for a ride over the holidays. The boat had been used on one demo ride before customer purchased.

When signing the paperwork and going over all options, equipment, service, warranty, stereo, etc., customer NEVER asked the boat to be winterized. In Central Texas, many of our customers use their boats all year long. Sure we have freezes, but you have a good amount of 70 and 80 degree days in the winter months as well and lots of folks like to get out when the lakes are not crowded. We normally winterize about 30 boats per winter. That is a tiny fraction of our customer base.

If we had agreed this to be done on purchase order, rigging sheet or even in an email, I would accept full responsibility. If the boat was here on my property, I would accept full responsibility as well.

When customer comes to the dealership and tells me I need to fix it or I am going to hear from their lawyer, my level of cooperation falls down a notch. CTWS did not tell them to "screw off". We will repair this motor for them and be here for their ongoing warranty and service going forward like we have for all the other folks that are facing the expense of an engine replacement.

Rob Falgout
Central Texas Water Sports

Not taking any sides just a curiosity question. Did the dealer warn the buyer of the potential outcome of not winterizing, even being Texas? He mentioned everything except for that it might need to be winterized in his response. Don't know if it was a first time owner or not but you would think that would be a topic of discussion. At that point the owner might have an Ah Ha of I might need to have you winterize it. My only point I guess is if the expert is leaving it up to the novice to come up with the questions then I would have to give some fault to the dealer.

[thtrog]

It's still light out

I wish it was...have a good night hoes!

[Iwndr]

With no information but the last few posts I think ill side with the dealer on this one

[skippabcool]

COLOR][/SIZE]

[SIZE="6"][COLOR="Blue"]congrats iwndr in FORD BLUE of course![/

[robert theisen]

It's late and i've been up since 5:00 this morning.GOODNIGHT HOES

[Iwndr]

COLOR][/SIZE] CONGRATS IN FORD BLUE OF COURSE!

Tuxedo Black Baby

[majestic]

Not taking any sides just a curiosity question. Did the dealer warn the buyer of the potential outcome of not winterizing, even being Texas? He mentioned everything except for that it might need to be winterized in his response. Don't know if it was a first time owner or not but you would think that would be a topic of discussion. At that point the owner might have an Ah Ha of I might need to have you winterize it. My only point I guess is if the expert is leaving it up to the novice to come up with the questions then I would have to give some fault to the dealer.

Wouldnt the dealer have winterized a boat sitting on his lot in December to reduce the risk?

[thtrog]

With no information but the last few posts I think ill side with the dealer on this one

here was one of his first post:

the boat was delivered 12-22-10 . i have 4 boats & know how important winterizing is.i'm not new to boating.all conversations were forgoten by the dealer on the weatherization for the 5 month storage.,today, by them. i was basiclly told to screw off.
i've moved on to malibu..............i'll keep everyone informed.
the boat motor is toast ,has 1.6 hours on it....at delivery it had 1.4 hours. the other .2 were put on in the lake in near sinking state this past weeke

[Iwndr]

Goodnight Hoes

[skippabcool]

With no information but the last few posts I think ill side with the dealer on this one

If the customer really acted that way off the bat that was wrong. I have found lately, in many cases not all, that you can start nice but unless you step up your game you will get walked over. Customer service is not what it used to be for many companies or what is should be.

I don't care for confrontation I expect to be treated right, if not I simple choose to take my business else where.

[thtrog]

I'm out too...Happy Easter!

[skippabcool]

Goodnight Hoes

Night