Tige a waste of money!!

[MyTigeIsALemon]

I purchased a 22V riders edition this year in June from Family Powersports in San Angelo, TX. My first trip out with my friends resulted being stranded on the lake due to a broken gas guage then again because the batteries were faulty. I also experienced chipping around the rear ski tow pole on this outing. In the past few months tige has put more hours into my boat in labor than I have useing my boat. Problems such as Tapps, Docking Lights, Perfect Pass, Ovrheating, throttle handle& haveing an annual servie done that resulted in my engine being 3 quarts low on oil & 1 quart low on transmission fluid. After hearing my lifters rattleing I find that the oil is mostly grit, Undoubtibly due to engine wear & oil burning.
Regretably after going to Tige official Tony Fussell and dealing with him on several problems I regretably discover that he is unauthorized to make the decisions he has been makeing. This discovery being made by me sending in a written complaint & being sent to Andrew Reyes, the Customer Service Manager at Tige on accident. He practically told me that all the problems & promises before him didn't matter & that I had to just start over. After allready being to the Tige factory once, Andrew says he wants to have it done again, & have Robert Means, Quality Manager "take care of me." So I drive my boat to Tige & am promised over & over that my problems are over. I am told it was ready, I go to pick it up & I spend 4 hours telling Robert E. Means what he didn't fix on my boat. To make a long story short I had to leave without my boat because it still wasn't finished. Since then I was promised a new boat if I had more problems, which I have had & they have not kept up their end of the deal.
I think I have been more than patient enough & have decided to take it to the next level, starting with telling anyone I can not to buy a Tige boat. I'm looking in to fileing complaints with the Better Buisness Bureau & would like to hear from anyone with similar problems or advice!! I don't want anyone else to have to go through what I have!! Thanks for reading & let me know if your haveing similar problems!!!

[GIZMO]

Sounds like your dealer is the problem, not Tige'. Tapps, Docking Lights, and Perfect Pass were most likely installed by the dealer, not the factory. The throttle handle is removed when installing Tapps. If the hardware is not locktighted, the handle will come loose. The gas gauge is not reliable in any boat I've been in, Tige' or not. That's why I use a fuel flow meter. As for the oil levels being incorrect after your service, that is the responsibility of you and your dealer, not the factory. How did it get to the point of noisy lifters? The oil should have been checked long before that happened. Every other boater I know, myself included, checks fluid levels every time the boat goes into the water. When you say the factory will give you a new boat if you have any further problems, we will all have further problems as long as we own any boat. They are all mechanical and will need repair sooner or later.

LUV MY TIGE' , GIZMO

[joe8395]

Sounds like one very awful Tige dealer...like Gizmo said...we all have little problems...just need to fix them before they turn into big ones which appears to have happened to you.

[Domsz06]

I love my tige, sounds to me like your dealers sucks @$$

Dom

[Da_Boogieman]

i hope to love mine, picking it up next week . . . . 20v yuummmmoooo

[Tequilasun]

I would agree that the dealer seems to be part of the problem, but we are only hearing one side. I think it is quite possible that he is unfamiliar with the watercraft he purchased, and watercraft in general.

I think it is the job of the dealer to not only sell and service these boats, but also talk people who are unfamiliar with their watercraft through some of the routine things dilligent owners do. I.e. check the oil, tighten tower bolts, pay attention to fuel levels, etc. Far too often people purchase watercraft and try to use them like a car, but as any experienced boater can tell you there are a world of difference between the two. One of the huge ones, is that the fuel gage, on any boat does not read accuarately in all circumstances.


Did you tow from the ski pylon, is that why you had chipping? I know it sound unlikely, but these mistakes sound to me like a novice. That and potentially horrible dealer!


Sounds like an electical issue, that got compounded into a large group of issues.

Please update us as to the resolution of this problem.

That's my opinion given the current information.

[Andrew]

Troy,

I understand your frustrations and I would like to shed some light on the situation. First off you purchased a Used Demo Boat with 163 hrs. Yes, you had some problems but sometimes things happen which are out of any bodies control. Your dealer and Tige boats have step up to the plate and brought your boat into factory where it was gone through top to bottom and all faults were fixed. We evan updated your boat with the new 05 graphics and conducted a complete service, all of this was done at no charge to you. We at Tige have and continue to stand by your purchase and have honored all warranties even though this boat was purchased as a Used Demo Boat. I appoligize for any inconveinence that you have had concerning this boat and your wait at the factory. As I have stated to you and on this forum Tige will honor your boat with new boat warranties. Please contact me if you have any questions.

Andrew Reyes

[Tequilasun]

Thank you Andrew for shedding some more light on the situation.

The steps taken to help this owner seem quite Extraordinary given the conditions.

[joe8395]

If you are going to buy a used boat, be sure you don't have your head up your ***.

[Domsz06]

Wow a horrible story has many sides. Amazing how when the truth comes out it's a completely different story. Way to be tige for stepping up above and beyond your call of duty!! You have done it for me, and now it seems like you do it for everyone. GREAT JOB!!

Dom

[David]

Originally posted by Andrew
We evan updated your boat with the new 05 graphics and conducted a complete service, all of this was done at no charge to you. We at Tige have and continue to stand by your purchase and have honored all warranties even though this boat was purchased as a Used Demo Boat.

Now that is what I call some good service.

[MyTigeIsALemon]

If Novice is trusting your Tige dealer, then I would have to agree that I am a Novice! And yes Tige has tried to fix these issues but after one is fixed another arises. As to the gas guage, It shouldn't say full when you are sitting still, & be empty. Beleiveing the dealer filled the tank like he promised he would, again would make me guilty of being a Novice by trusting the Tige dealer. As for the issue of being a "used boat" One of the reasons I bought the boat was because I was told that ALL WARRANTIES would start as of the day I buy the boat, NEVER was I told that this would be concidered a used boat, & on my CONTRACT my boat is listed as NEW. So the issue of being "Used" should not be an issue.
As to tige giveing me new 05 graphics, nice hugh? Sure but does that make up for the drive from Seguin, Tx, the 4 hours haveing to help tige do what they promised to do haveing a list in front of them. Haveing to fix what they fixed Ex. Carpet hanging from seats when you open them, the replaced cushions looking like rejects from another boat. And then leaving the boat there because it still wasn't finished? Not sure about anyone else but to this Novice, Time is Money, & I've spent more than enough of each on Tige.
I appreciate the replys & questions, as well as from Andrew who has tried to fix my boat but seems to not realize what all I've gone through the past 5 months. This Novice just wants what he paid for!

[joe8395]

I think you should get a moomba.

[Andrew]

troy

Per our last conversation, I am still waiting for you to advise me of a date that we can arrange to take care of your perfect pass system. Please let me know when would be the best time to meet up with you. Look forward to talking with you.

[Tige22ityper]

Boo hoo.....everyone has a sob story about some product or experience. Sounds like Tige tried to satisfy a customer, but customer is still pissed.

Who cares.........Tige has not improved in sales each year because their products are a waste of money, its because they have improved the product.
Sell it, trade it, do whatever you want. I don't think Tige is going to miss you.