Response to Tige's CSI Survey

[G-MONEY]

Nahhhh I see him almost every day and I like him…….

Tell Momma Hi

Whatever!!!!!



Will do.

Go going to the game? I'm planning on going!

[da.bell]

I think he deleted the one from today because it was answered prevously under one of his aliases

One of many I am sure.

[69BUG]

Whatever!!!!!



Will do.

Go going to the game? I'm planning on going!

Yes

Call me; I am on the list so I can get you in

Have a good Thanksgiving

[chpthril]

I think he deleted the one from today because it was answered prevously under one of his aliases

Pretty bad when you cant remember who you are from month to month

[MoneyPity]

I hate to bust the bubbles but I forgot I posted in the thread. After I go a pm from concerned party I searched for the post and intended on updating it because I was just asked a common question in my neck of the woods.

When I searched the post out and added the response I did not realize it was an 08/06/08 post so I attempted to delete before next poster hit the thread with a post behind mine. it looks like while i was deciding to delete another post was posted

I apoligize for the fubar. It was not intended. Life will still go on.

[scoot18]

Well since it got dug back up and I missed it the first time I will throw in my

I agree with JasonB and you should too. Especially if you worked at and ran boat dealers for a breif period, I am sure you had to deal with some of these experiences with new boat owners. All of these boats are made up of components that many other manufactures are making, any one of them can fail at any time. And inherently out of so many they make there is going to be that 1 or 2 that isn't perfect, heck none of them are perfect, they are man made, Lord knows we aren't perfect. Keep in mind tige' didn't make the trans, but it is what they chose to use in their product. I am sure that whomever you have been dealing with, are working dilegently to get it resolved and they probably feel just about as bad as you do. They would much rather have you out enjoying your boat instead of it sitting in their shop needing their attention. When things like this happen, it really is a drag and sucks all of the way around, but be patient and reasonable and they will do everything thing they can to take care of you. Our society is so getting out of control with the "what are you going to do for me!" behavior, things happen and they usually aren't fun, but at least it happened to something that wasn't a day to day necesity, imagine if you bought a new roof and it fell in on a rainy day, now that is something to get really excited over, quite extreme, but a much worse situation, "I'm just saying," not sure if you will read this because this thread has some age, I am sure by now you have been taken care of. Oh yeah, and don't be fooled, Nautiques aren't perfect either, I am sure Nautique dealers have service dept's too! After all, all boat makers pretty much just make the fiberglass stuff, hulls, decks, seat structures, and cut out vynil and foam pad for seats, everything else comes from someone else, and just about all of the manufactures use the same stuff!

Happy boating.

[gstauffer]

To scoot18 & JasonB:

I thought this post was dead but since it has been dug up I guess I will reply @ the risk of offending your sensitive Tige' feelings. You are both entitled to your opinions but that does not mean I have to agree with you.

Post back up after you purchase your next boat and let me know how you feel when the tranny goes out @ the 11 hr mark, then we can talk.

I do not care what you say but just throwing the old "Chit Happens" type of comment and lets all be all "Kumbaya" about things does not always work.

Having a transmission go out @ 11 hrs in a boat is like buying your brand new car and having the tranny go out before you got it home from the dealership.

Sure the boat is a luxury and know one is going to die because it has a problem and needs to be fixed that does not mean I do not have the right to be disappointed in the product and express those feeling even if it offends the Tige’ zealots.

A negative comment is by far the best thing that could happen sometimes for a manufacturer. In fact 99% of customer service people want to hear about the bad just as much as the good so they have a pulse as to what might be happening with their products. (I think you need to re-read my original post slowly this time)

FYI: I am now on my 8th boat and this is the 1st one to have any type of transmission issue what so ever. I have been around boats my whole life and this is the 1st time I have experienced anything this major going wrong with a boat in the 1st 11 hrs. (Maybe I was just luckier than most)

Believe me I have been on the receiving side of customer’s issues that were no where close to being something as major as a transmission and what I placed in the original post is very calm compared to the majority of their responses.

In regards to your last comment about the factories in general I would suggest doing a couple of factory tours and checking out the differences before trying to go down that road.

Let the fun begin!

[xpjim1]

On my 05 Tige the Tranny went out about 25-30 Hours. While I was not happy, I know it was not a Tige part. The dealer stepped up and got my boat back to me within 2 weeks. Hurth wanted the old trany back and sent a new tranny.

[illiniboarder88]

interestingly, this is the second time in a week's time I've heard someone bring up the manufacturing quality differences in boats. This guy was a engineer who is now doing boat sales. His comment was that you'd be surprised to see the differences in manufacturing. And he didn't just limit this to boats. He didn't comment on particular factories being bad, but he did say after visiting several boat manufacturers (Tige wasn't one), you could tell a difference in overall quality. He knew I wasn't buying a boat, so I don't really think he had a reason to throw BS at me.

Also, in response to the above posts. I think everyone knows that boats are made of components from multiple manufacturers, but I don't think that makes it easier to swallow when you can't use your boat bc a component failed. I'm pretty sure in an earlier post this guy had another brand for years. If I drove Cadilac's for 20 years and had zero problems and then bought a new Lincoln bc its new styling caught my eye, I'd probably swear off Lincolns as lesser products if my one Lincoln had more problems in the first year than I'd had in the previous 10 combined with Cadilac's.

[gstauffer]

Give us and update, how did the rest of your Summer go, well I hope? Any speculation from the dealer tech as to why it failed?

If I'm not mistaken, CC uses the same ZF trans asm. so not built by Tige, and you could have had the same very bad luck if you had purchased a Nauty.

I could have sworn I have an MP transmission since it was Lee from MP that I spoke to about the issues. They replaced the transmission because the front seal blew.

When we got the boat back the shifter linkage was placed on backwards from the factory, which is what caused the cable to be stiff.

Everything seams to be fine now.

To keep everyone from going bananas about any negative Tige' comments I have made or will make I do believe that 75% of my issues are because we got transferred to an area without a Tige' dealer. As I stated in my original post I am 100% sure that if this would have happened in FL the response from FIC would have been so great that it would have been a non-issue for the most part and you would never have heard a word about it unless you worked for Tige'.

That being said just because Tige does not actually make the part does not make it OK for it to fail. Tige' chooses these partnerships by specking the various parts for their boats. Once the part is in the boat with the Tige' name on the side it is a Tige'. If they could sell you a boat w/ only their parts in it and let you fill in all the missing parts yourself then I think you would have a leg to stand on when it comes to defending the brand so diligently.

[turbonine]

That being said just because Tige does not actually make the part does not make it OK for it to fail. Tige' chooses these partnerships by specking the various parts for their boats. Once the part is in the boat with the Tige' name on the side it is a Tige'. If they could sell you a boat w/ only their parts in it and let you fill in all the missing parts yourself then I think you would have a leg to stand on when it comes to defending the brand so diligently.

A lot has to do with installation of the component also, which is Tige's responsibility.

[chpthril]

That being said just because Tige does not actually make the part does not make it OK for it to fail. Tige' chooses these partnerships by specking the various parts for their boats. Once the part is in the boat with the Tige' name on the side it is a Tige'. If they could sell you a boat w/ only their parts in it and let you fill in all the missing parts yourself then I think you would have a leg to stand on when it comes to defending the brand so diligently.

You're right, i'm wrong, you win, blah, blah, blah. Sorry I asked if you got your boat back in time to enjoy it

Oh, if you believe CC's are built better then Tige, you haven't looked at a CC very close.

[gstauffer]

I guess my point was, he is holding Tige responsible (blaming them) for the failure of a component that they didn't make, and insinuating that Tiges quality is lower then CC's (NOT), who also use the same transmission vendor, and who could have easily seen the same failure.

Let's see:

7 Nautiques w/ PCM motors & drive trains and no issues, it is no wonder why Tige switched. If I had known about the change I would have waited until the 09-model year for the purchase.

Hell I even owned a Malibu that had enough problems to start a whole new thread but @ least the transmission was not a problem.

When Firestone had tires blowing off of the Ford Explorers did everyone involved just say, "Oh that’s OK Ford we know you did not make the tires so you are off the hook", not hardly.

Look @ how many automobile manufactures have to recall cars or trucks because of parts that they did not produce. They are called "OEM" for a reason. Once the part is in the boat or vehicle or whatever, it is now a sum that makes up the whole whether you like it or not.

The way you guys react to a negative comment you would think someone was directly going after your mothers or some member of your family.

[shake-n-bake]

Gstauffer, I feel your pain, my enigne went bad in the first year. I lost half the summer of using my boat because it was in the shop. It gets under your skin when you pay that much for an elite boat and you cant use it when you want and then you have added expenses of towing it to a location to get fixed. I hope all goes well with you and your boat. I love my tige and would buy another one but that still doesn't change the fact that it really pissed my off to not have it for a good part of the ski year.

[corey]

Choosing a dealer to service your boat is pretty important, you may want to see if a non-tige dealer can service your boat in the future. I work at an MC dealer and I have found a servicing dealer for buyers outside of our service area. South Dakato for example has very few inboard dealers but I have located a Sea Ray dealer with a great service reputation, they contact us to authorize the work, parts, etc. and it is seemless to the boat owner.

In instances like this we would prefere to do the work in house but obviously 3-5 hour drives are not always a practical option. I know we have done warranty work on non MC boats, some companies are more conducive to this type of arrangment.Check it out, it might work for you if you have a future need for service work.