What happened to Andrew?

[Tanner]

So I just heard Andrew was let go. Anyone know what happened there? So dissapointing as Andrew was one of the reasons I was so confident in my purchase just a few days after. I know others here feel the same way as he always stepped up to the plate.

I would hope that's not the reason he was let go.... the fact that he did go above and beyond for customers on warranty issues.

Of course, I know Lee will take care of us, but was just curious.

[kko]

i think your info is incorect! he was not "let go" from what we were told. i think i will let andrew tell you why he is not at tige anymore if he feels. he was a great person to work with at tige and will be missed for sure.

[laserfish]

Andrew treated us like gold when we had an issue with the floor in our boat. Above and beyond customer service. He will be missed.

[talltigeguy]

Is Lee going to take over his position?

I am sure Tige will step up and find another person to fill his shoes.

[spharis]

I know the 2 times I called with funky off the wall questions, I was redirected to Andrew who always called me back in a timely manner.

[Tanner]

Yes Tall.... Lee has taken over that position

I also hear Tige is gonna start getting really hard on Warranty work .... I hope that doesn't mean that getting valid warranty work is gonna be like pulling teeth.

[CP3]

Yes Tall.... Lee has taken over that position

I also hear Tige is gonna start getting really hard on Warranty work .... I hope that doesn't mean that getting valid warranty work is gonna be like pulling teeth.

I wonder why that is that tige is getting so hard on warranty work?

[eks]

I wonder why that is that tige is getting so hard on warranty work?

Perhaps too many claims. I had a few on my RZ last year, but they were the best, every single item that I pointed out they took care of it.

[Tanner]

Well this might not even be true, but it comes from a pretty good source. But how that's gonna affect us might not even be noticeable.

In the past, on some issues, Tige had me go to a local store instead of my dealer 400 miles away and just send them the bill (i.e. stereo and gel coat issues). So maybe that's what they mean. Meaning they're gonna start making dealers do more in house work instead of outsourcing it. I really don't know.... just a thought

[eks]

Well this might not even be true, but it comes from a pretty good source. But how that's gonna affect us might not even be noticeable.

In the past, on some issues, Tige had me go to a local store instead of my dealer 400 miles away and just send them the bill (i.e. stereo and gel coat issues). So maybe that's what they mean. Meaning they're gonna start making dealers do more in house work instead of outsourcing it. I really don't know.... just a thought

That could be. My dealer was the one that did all the warranty fixes. I actually like that an certified technician did the work.

[Jason B]

I'm sure dealers warranty claims are tracked just like automobiles; maybe that has something to do with it? Maybe they wanna keep the numbers lower to make the company look better on paper????? Purely speculation.

[Guest]

As you say "Everything happens for a reason"

[Domsz06]

So I just heard Andrew was let go. Anyone know what happened there? So dissapointing as Andrew was one of the reasons I was so confident in my purchase just a few days after. I know others here feel the same way as he always stepped up to the plate.

I would hope that's not the reason he was let go.... the fact that he did go above and beyond for customers on warranty issues.

Of course, I know Lee will take care of us, but was just curious.

Andrew was great.

I'll miss him. But there is a reason for everything I believe. I hope someone will step in and fill his shoes as well as he did. He was always right on top of things to help all of us Tige owners.

Andrew you will be missed.

[Guest]

Why would Tige start getting real hard on warranty work when one of the things that they push is their committmrnt to customer service at the factory and dealer level. It was all over the literature for 07 and 08 and if not mistaken in a mission statement.

I would think if they let go anybody for serviving(sp)a customer it would cost them a heck of a lot of lost repeat owner sales and even new owner sales like mine.JMO. Lost boat sales would hurt worse than some extra warranty work unless their margins are really razor thin and I don't believe that.

[Andrew]

Thanks for the kind words I tried to do the best job I could, however I want to make it clear to everyone that I was not let go and I made the decision to resign due to some on going medical issues that has forced me into early retirement (43yrs old). Tige has been great for me and my family and sorry I have not posted sooner. I know that Harvey and Lee will continue serving you the best they can after all they had a great teacher (ha ha ha). Again thank you for all of your support through the years, it was a great ride.