Long post, bear with me.
I bought my 05 22i new from Stayton Motor Sports here in Oregon. Stayton puts Samson Towers on almost every boat they sell. Mine has a Samson Razor tower on it that is almost exclusive to Tige from Samson Sports. I has a few features that are really nice. To lower the tower, you loosen 2 bolts with nice handles and simply lower the tower, by myself maybe 1 minute tops. I bought mine with the tower speaker option that allows you to turn the speakers 360 degrees with a a twist of a little knob. They can also be removed from the tower for safe keeping and storage in about 2 minutes.
Well, this weekend I had the boat out and had a problem turning one of the speakers and I could not get it to come off the tower. No big deal, I thought I'd just fix it with some penetrating fluid when I got home. I tried that when I got home and no go. I called Samson Sports. Tia answered the phone and I told her my problem. She said NO Problem, just send it to them and they would take care of it. I asked if i could bring it in myself since they are only about 35 minutes away. She said absolutly, she asked that I bring both speakers in so they could check both of them.
When I got there, Tia took the speakers back to the shop and came back in and said it would be a few minutes. She sat back down at her desk and started talking to me about my boat, tower, their company, camping, boating, the industry, kids, ect...... About 30 minutes later, the shop guy comes in with my tower speakers all fixed, all of the bugs removed and POLISHED with new decals installed. For F R E E!!!!!!!!
I was amazed. Before I left I bought a jacket for me, a sweatshirt for my wife and Tia threw in a Samson tee shirt for free.
I just wanted to give a big Thanks for the exceptional customer service Scott, Tia and the shop guy gave me at Samson Sports. Way above what I was expecting.
Check their stuff at samsonsports.com
Mark
I bought my 05 22i new from Stayton Motor Sports here in Oregon. Stayton puts Samson Towers on almost every boat they sell. Mine has a Samson Razor tower on it that is almost exclusive to Tige from Samson Sports. I has a few features that are really nice. To lower the tower, you loosen 2 bolts with nice handles and simply lower the tower, by myself maybe 1 minute tops. I bought mine with the tower speaker option that allows you to turn the speakers 360 degrees with a a twist of a little knob. They can also be removed from the tower for safe keeping and storage in about 2 minutes.
Well, this weekend I had the boat out and had a problem turning one of the speakers and I could not get it to come off the tower. No big deal, I thought I'd just fix it with some penetrating fluid when I got home. I tried that when I got home and no go. I called Samson Sports. Tia answered the phone and I told her my problem. She said NO Problem, just send it to them and they would take care of it. I asked if i could bring it in myself since they are only about 35 minutes away. She said absolutly, she asked that I bring both speakers in so they could check both of them.
When I got there, Tia took the speakers back to the shop and came back in and said it would be a few minutes. She sat back down at her desk and started talking to me about my boat, tower, their company, camping, boating, the industry, kids, ect...... About 30 minutes later, the shop guy comes in with my tower speakers all fixed, all of the bugs removed and POLISHED with new decals installed. For F R E E!!!!!!!!
I was amazed. Before I left I bought a jacket for me, a sweatshirt for my wife and Tia threw in a Samson tee shirt for free.
I just wanted to give a big Thanks for the exceptional customer service Scott, Tia and the shop guy gave me at Samson Sports. Way above what I was expecting.
Check their stuff at samsonsports.com
Mark
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