Gripe

[tigeblue]

So its been since April and my vinyl is still not fixed.

As for Capital Water Sports, they have been giving me the run around for months. Kevin Bhone quit and now there are no good techs over there anymore. Not to mention my Tige rep was canned for some dumb

I have had it. Someone is going to have a bad day tomorrow.

If you have a Tige boat in the sac area your screwed, chances are they will have some unexperienced person working on our boats causing more damage than what it was brought in for. Thats is what I have been dealing with. Frustrating


has anyone else been through this. Im not sure how to deal with this. The last thing I want to do is piss off Tige. When really Capital Water Sports is the cause of all this headache.

[Razzman]

Call Tigé themselves and voice your displeasure with Capitol.

[tigeblue]

yeah I know, but I have been trying to keep my cool on it. I hear Tige is a real pain to deal with as well.

see now CWS wants to warranty the seat but they don't want me to call Tige about it because they say they get a bunch of static from them. What to do?

I guess I will have to call them out.

[five o'clock]

Call Tige, they are really easy to deal with. It sounds like CWS doesn't want any more static from Tige because they probably have gotten other complaints.

Call Tige they will help you.

[da.bell]

PM Andrew and wait for a response. Make sure you hold Andrew to what he writes. They all should do the right thing.

I haven't had a problem with CWS since day one. I have had some issues regarding warranty work and I stayed on top of CWS and Tige to get these issues solved. Was it timely done, well IMO, I was okay with it.

[tigeblue]

ya but this is since April

I called there the other day and they gave me a bunch of i don't knows, let me get back to you.

What is Andrews screen name?

[da.bell]

Andrew....

[da.bell]

Who are you talking to? Christina???

[chpthril]

ya but this is since April

I called there the other day and they gave me a bunch of i don't knows, let me get back to you.

What is Andrews screen name?

Andrew!

I have found Andrew and Tige to be very helpfull.

[da.bell]

Andrew!

I have found Andrew and Tige to be very helpfull.

I agree but I would also stay on top of Tige and Andrew. Keep the PM that describes what you need to do.

[Coach]

I never have had and issue with Tige when I had a problem with my vinyl. Everything was handled ASAP. Each time the order got screwed up by Tige not reading the Serial Number and realizing my vinyl is all white, but a few weeks later it was fixed. The time was not a big deal to me, but that it got fixed.

[tigeblue]

I never have had and issue with Tige when I had a problem with my vinyl. Everything was handled ASAP. Each time the order got screwed up by Tige not reading the Serial Number and realizing my vinyl is all white, but a few weeks later it was fixed. The time was not a big deal to me, but that it got fixed.

Lucky you.

However 4 months is a complete joke.

and yes Dabell I have been dealing with Christina. She told me they moved her out of the service dept. for a while now. So it sounds like they cannot stay on top of things to good. Not sure why they moved her. She also told me that they hate to deal with Tige unless they really have too.

Well it doesn't matter. If CWS does not have any answers for me today Im going to call Tige. Ill keep yall posted.

[da.bell]

Lucky you.

However 4 months is a complete joke.

and yes Dabell I have been dealing with Christina. She told me they moved her out of the service dept. for a while now. So it sounds like they cannot stay on top of things to good. Not sure why they moved her. She also told me that they hate to deal with Tige unless they really have too.

Well it doesn't matter. If CWS does not have any answers for me today Im going to call Tige. Ill keep yall posted.

Not sure why they have a hard time but I would image that the emails are going into a blackhole somewhere.

[ragboy]

Not sure why they have a hard time but I would image that the emails are going into a blackhole somewhere.

CWS gave me an email address, and they never answered it AFTER I purchased my boat, but did before.

I went a few weeks calling Christina on some parts, and she always busy, and NEVER returning my calls. I finally got mad, and spoke to the owner and then she answered.

The only person that has been mostly attentive is the salesman Barry. I have been taking my boat to my local guy, that I trust for service. I have a couple of issues that I need to work on in the off season, but due to my own experiences, am not very confident. This is my 3rd new boat, and I have not had problems like this before. My old dealer, if I needed a part, I just called, gave them a credit card and waited a couple weeks for it to show up.

[da.bell]

There is definitely a problem in the service area of CWS. However, I think they are aware of it and the owners are trying to take care of the issues from what I understand.

Secondly, I am not trying to stick up for CWS. However,
1) they are a new dealership for Tige (<1.5 years). They took the boats over from another dealership that sold another brand of boat before Tige.
2) the were the #2 seller of Tige's last year. I don't think they knew how many boats they would sell. Hence, I am sure their service department is understaffed.
3) staff turn over seems to be high.
3a) Service Kevin was let go/left/fired (not sure what happened other than he didn't show up to work one day),
3b) Deric (salesperson that helped open the store and friends with Kevin the owner) left the store because he was getting burned out. He knew a lot about the boats and how to run the shop.
3c) Christina and Barry has only been there for 6 months appx.
4) From what I have heard, they are still in the red (budget) from last year.

I hope this helps out a little. Is it an excuse or a reason not to provide service, no but I think a little patience is due (I only said little and 4 months isn't little nor is 2 months).