Gripe

[anhaney]

would you say this is part of the problem. Look its great that you have been taken care of so quickly. However there are people like me who have been given the run around. I too own my own business and I know how important customer service is. If I told my customers for 4 months that I will get to it and then don't, I'm sure I would loose business left and right. Or most importantly make the customers feel like their problem wasn't important. Thats not how it should work.

Its not that hard to find techs that need work. I feel a good training program would provide some solutions to this issue. They just need to try harder.

I don't know If I have made this clear. CWS does not want me to contact Tige because their vinyl guy caused the damage. This all started when CWS tech buffed through my vinyl in the first place. So by me not contacting Tige Im doing them a favor. It just seems I got lost in their system over the last few months.

Here is the time line:

April 20- bought the boat
-the boat had swirl marks and the gell coat in the back was fading

April 22 - took the boat in for a detail and have the sound installed at warlocks, the boat came back with a huge scratch on the side. Went all the way through the decal and gell coat

May 7th? - took the boat in to get the scratch and swirl marks fixed, when I picked it up someone buffed right through the bead on the vinyl. Also the decal was put on with more bubbles in it, and really small tear in vinyl on driver side

May 14th - took the boat in for a 20 hour service and repair the decal, vinyl tear. Well the vinyl guy made a new hole were the beed was on the left, then glued it and painted it. Same thing on the other side. So he glued and painted that side too. By the way they never mentioned it was damaged on the side with the beed, they just let me pick it up. When I saw it I brought it to Barry's attention. Not to mention they sliced my breakaway safety cable.

Mid June- took the boat in for yet another decal. and a 100 hour service. The decal was put on again with more bubbles in it. Still waiting on word for the vinyl. At this time the paint started to peel off as I cleaned the seats. I asked if they could just replace the skins

July - No word yet on vinyl repair. Still asking.

Aug - kevin B quits, Tige rep gets canned, Christina gets moved out of service and Im still with seats that look like junk.

Now CWS says to me that they don't want to involve Tige. Probably because they caused the damage and would be held accountable to pay for it to get fixed. So now Im at the mercy of whoever is handling the sevice dept. Talked with them today and they have not made any progress since may.

So Tige really isn't my issue, though if CWS does not have an answer for me by tomorrow I'm going to call Andrew and get this all worked out.

Sounds to me like you have your hands full. I had simular issues with my boat when I bought it. Until I involved TIGE' and found out what was going on I had nothing to stand on. Once I did OH boy my dealer did not like me and it is unfortunate that I had to get that way with them. But they finally stepped up and took care of it.

[tigeblue]

Yup,

I'm calling them tomorrow. Hopefully this all will be resolved soon. To bad summer is almost up though. I feel like I have had a broken boat all season, the whole new boat feeling didn't last that long.

[anhaney]

Yup,

I'm calling them tomorrow. Hopefully this all will be resolved soon. To bad summer is almost up though. I feel like I have had a broken boat all season, the whole new boat feeling didn't last that long.

I can feel your pain I had that experiance last summer and it is crap that we even had to feel that way.

[dogbert]

Sounds like you're having a bad time of it. One thing I would do is get to know the owners. Not sure if it will help in your situation, but as someone who's run several support organizations, I can tell you that you're always going to get further with me if you're easy to work with. I'm always pretty patient with my dealer and when I'm in a crunch, that good will is rewarded with them going the extra mile to help me out.

Again, I don't know what your situation is, but think about what would make you satisfied and be totally rational as you're working with both the dealer and Tige.

Andrew is pretty helpful from what I've seen on this board.

[Razzman]

I'll throw my in with this, call Tigé on this situation and put CWS in the hot seat plain and simple. You bought a new boat which is under warranty. They've screwed you around for over four months on it. No matter what anybody says there's no excuse what so ever for it taking that long. Service is one thing but plain ignoring the situation is another. If it pisses off Tigé and CWS then so be it, they are under obligation to honor the warranty. If they have staff issues or money issues then that's their problem, not the customer's and the customer should not face the brunt of their negligence and Tigé should be made aware of the situation.

[anhaney]

I'll throw my in with this, call Tigé on this situation and put CWS in the hot seat plain and simple. You bought a new boat which is under warranty. They've screwed you around for over four months on it. No matter what anybody says there's no excuse what so ever for it taking that long. Service is one thing but plain ignoring the situation is another. If it pisses off Tigé and CWS then so be it, they are under obligation to honor the warranty. If they have staff issues or money issues then that's their problem, not the customer's and the customer should not face the brunt of their negligence and Tigé should be made aware of the situation.

WELL SAID.

[chpthril]

I agree with Razz. The dealer is responsible for any work they do, or sub-let to an outside source like a gel-coat or vinyl guy. They need to fix it no matter what the coats and then handle it with the sub-let.

By calling Tige, you will get some forward momentum from Tige to the dealer to take care of the problem and make you a satisfied customer. Just call Andrew and calmly explain the situation and provide him with the time line and correspondences that you posted here, and sit back and let him look into it.

[jjconn123]

Feelin Blue !!!!

Man Im sorry to hear that, If at is any help the inland empire store is a great help and they can most likley help out. If you call service and ask for Topher he is the service manger and the best Tige tech that I Know of. The website is www.tigewatersports.com in Corona and there phone # is (951) 737-9801. I hope that is a help good luck I hope that everthing works out Justin Thats BS the hassel they are giving you

[scoot18]

I would agree with the lack of follow up. I am thinking about talking with Kevin (owner) and making a proposition that he can't refuse. However, it will take a lot of time and effort on my part.... I will let you know a little later this week but I also have to find out more info.... Urgh!!!!!!!!!!! No, I am not a mechanic... Creating a simple program that will allow them to pull reports and track all boat services with appointments that can be made. all this work on my part would be FREE for them!!!!!!!!

Looking to buy out the operation or offer some support? "I am interested, sign me up!" You just might need a good Fixed Ops / Service Manager, I can also just about fix anything. I have family in Sac area, my wife is always bugging me to move back to the west coast. Let me know, I would love to get out of the car bizz rat race and jump right into the boat bizz rat race and maybe get out to Cali.

Let me tell you, good tech's are hard to come by and especially anyone who has the aptitude to perform well under pressure. They just aren't growing humans like they used too. There are many wan't to be's and never will be's available out there and they just aren't quality people. Not quite sure what CWS answer or soluntion will be, but I speak from experience, what ever they are going through and what ever everyones opinion may be on how they should fix it. "Easier said than done!" If you could only walk a day in their shoes. Esp. if they are new and inexperienced people, they can only take so much B/S before they give up. Is this an excuse, no! But if you feel like you are trapped in quicksand, figure the odds or chances that you will be able to dig out without help, "good help." "Not very likely."

[tigeblue]

---------------------UPDATE----------------------


So I finally got around to calling Andrew. yes he was very helpful. It seems the staff at CWS doesn't have a clue on how to follow up.

First of all Tige is not responsible for CWS damage. So when CWS tells me they needed to contact Tige, they are trippin.

Second of all Kevin B(owner) knew nothing about this at all.

So Andrew and I called Kevin on 3 way calling. It seems CWS is undergoing some staff issues. now I have to take my boat in again so they can look at the work. I will be getting new skins for each side its just going to take a while. Maybe 6- 10 weeks I was told. I guess I will just have to wait this one out.

None the less Andrew was very helpful. Hopefully this will work out ok. Thanks Andrew

END OF GRIPE

[da.bell]

Well, it's done. Hopefully they will get it done. What type of staff changes did you catch during that call???? This goes back to me telling you that you needed to talk with Kevin B at the beginning. It wasn't in this thread but it was another one. I think it was about the racks??? IDK... Glad that you have things cleared up....

[tigeblue]

Well, it's done. Hopefully they will get it done. What type of staff changes did you catch during that call???? This goes back to me telling you that you needed to talk with Kevin B at the beginning. It wasn't in this thread but it was another one. I think it was about the racks??? IDK... Glad that you have things cleared up....

if I were Kevin I would be kinda upset If every customer had to call me to get something done. I would be pulling a trump move "Your Fired!"

but thats just me.

[da.bell]

IMO, Kevin has always remembered me. I don't have a problem with them either. I know the GF called Kevin about a problem with our boat at the beginning of the season and it was fixed within 4 hours.

I guess I am more understanding but she isn't. he he he

[anhaney]

---------------------UPDATE----------------------


So I finally got around to calling Andrew. yes he was very helpful. It seems the staff at CWS doesn't have a clue on how to follow up.

First of all Tige is not responsible for CWS damage. So when CWS tells me they needed to contact Tige, they are trippin.

Second of all Kevin B(owner) knew nothing about this at all.

So Andrew and I called Kevin on 3 way calling. It seems CWS is undergoing some staff issues. now I have to take my boat in again so they can look at the work. I will be getting new skins for each side its just going to take a while. Maybe 6- 10 weeks I was told. I guess I will just have to wait this one out.

None the less Andrew was very helpful. Hopefully this will work out ok. Thanks Andrew

END OF GRIPE

Andrew has not won the top CSI awards in the industry for just any reason. He is great. I ordered a seat at the end of June that is no longer in production because my model boat is no longer built. Just got it Wednesday. It fits like a champ. UPS screwed it up a little but it was taken care of locally. TIGE' is not as big as MC yet but they are working on it. I can tell you after making a visit to the factory. There is not a person sitting around. Andrew was pissed the day I was there when we walked out to the factory line and there were boats backed up. He had to investigate why. Turns out they had a lot of dings to fix in Gel Coat and that slowed production. They don't let a boat leave there with a single ding. And I mean a single ding. You should see the way they inspect them.