Gripe

[porky1]

I had a run in with them last month for my 75 hour service. I started calling them twice a day for about a week and finally told them I wanted my boat back. I told them I was going to take it to a shop in Livermore that said they could get it in right away (truth). The called me later that day and said my boat was done.

[da.bell]

They have two mechanics and only one of them works on Tige's. This is boat season also and the service department is definitly understaffed. This isn't a Tige issue but a dealer issue. Talking with Tige will help but will also make CWS look bad and eventually either CWS will get another mechanic or stop selling Tige's. I don't feel the later is the best solution to this problem. Again, I am sure the shop is open to constructive criticism but you will need to talk with the owners.

[tigeblue]

There is definitely a problem in the service area of CWS. However, I think they are aware of it and the owners are trying to take care of the issues from what I understand.

Secondly, I am not trying to stick up for CWS. However,
1) they are a new dealership for Tige (<1.5 years). They took the boats over from another dealership that sold another brand of boat before Tige.
2) the were the #2 seller of Tige's last year. I don't think they knew how many boats they would sell. Hence, I am sure their service department is understaffed.
3) staff turn over seems to be high.
3a) Service Kevin was let go/left/fired (not sure what happened other than he didn't show up to work one day),
3b) Deric (salesperson that helped open the store and friends with Kevin the owner) left the store because he was getting burned out. He knew a lot about the boats and how to run the shop.
3c) Christina and Barry has only been there for 6 months appx.
4) From what I have heard, they are still in the red (budget) from last year.

I hope this helps out a little. Is it an excuse or a reason not to provide service, no but I think a little patience is due (I only said little and 4 months isn't little nor is 2 months).

well you would think that since they are the #2 dealer for Tige they would be thinking of solutions for the service dept right away. I mean If your going to sell that many boats you should have a good game plan to deal with the many issues that goes along with owning a dealership. I'm not trying to bash them so much. But every time I have taken my boat to them something else always seems to get damaged. Do I really have to raise hell to get something done? Its more of a waste of energy and time. CWS is about 45 mins away from me. I really don't feel like taking my boat all the way down there for the 7th time. I have said it once I will say it again. They should create a service dept. for the Rocklin store. That would help out a little bit more.

I have had a ton of patience. 4 months worth.

[da.bell]

well you would think that since they are the #2 dealer for Tige they would be thinking of solutions for the service dept right away. I mean If your going to sell that many boats you should have a good game plan to deal with the many issues that goes along with owning a dealership. I'm not trying to bash them so much. But every time I have taken my boat to them something else always seems to get damaged. Do I really have to raise hell to get something done? Its more of a waste of energy and time. CWS is about 45 mins away from me. I really don't feel like taking my boat all the way down there for the 7th time. I have said it once I will say it again. They should create a service dept. for the Rocklin store. That would help out a little bit more.

I have had a ton of patience. 4 months worth.

The problem with a service department in Rocklin is that they can't get enough mechanic's in Rancho Cordova... Why would they open one in Rocklin?

No, I am not arguing with anyone or trying to stick up for them but again, I have never had anything to complain about them. Yes, the service department is slow but I also live with that fact and have other friends that I can ride with... Including you tigeblue.

[tigeblue]

The problem with a service department in Rocklin is that they can't get enough mechanic's in Rancho Cordova... Why would they open one in Rocklin?

No, I am not arguing with anyone or trying to stick up for them but again, I have never had anything to complain about them. Yes, the service department is slow but I also live with that fact and have other friends that I can ride with... Including you tigeblue.

always bro! anytime

I agree with you. They are really slow. They need to post a add on craigslist and do some hiring Send them off for some quick training and boom! you got yerself a mechanic. not hard.

So I just talked with CWS again. They still have no answers for me.

[da.bell]

That is hard when you are already operating a boat shop in the red. Now, that is what I have heard but I also have a hard time believing that also. Now, they sold 130+ boats last year and if the markup on boats is 30% and the average boat cost $50K, then they would have made $1.9 million last year. So, I have a hard time believing that they are operating in the red but that is what the owners are telling the service mechanics....

[tigeblue]

That is hard when you are already operating a boat shop in the red. Now, that is what I have heard but I also have a hard time believing that also. Now, they sold 130+ boats last year and if the markup on boats is 30% and the average boat cost $50K, then they would have made $1.9 million last year. So, I have a hard time believing that they are operating in the red but that is what the owners are telling the service mechanics....

Im calling

its lack of following up, and lack of knowledge IMO

Hey dabell lets open our own dealership. 1.9 million split - 50/50

and well make sure our service dept. is right on the ball.

[da.bell]

Im calling

its lack of following up, and lack of knowledge IMO

Hey dabell lets open our own dealership. 1.9 million split - 50/50

and well make sure our service dept. is right on the ball.

I would agree with the lack of follow up. I am thinking about talking with Kevin (owner) and making a proposition that he can't refuse. However, it will take a lot of time and effort on my part.... I will let you know a little later this week but I also have to find out more info.... Urgh!!!!!!!!!!! No, I am not a mechanic... Creating a simple program that will allow them to pull reports and track all boat services with appointments that can be made. all this work on my part would be FREE for them!!!!!!!!

[bsnook212]

tigeblue I just pm you with Andrew's phone #

[tigeblue]

tigeblue I just pm you with Andrew's phone #

thank you

[tigeblue]

I would agree with the lack of follow up. I am thinking about talking with Kevin (owner) and making a proposition that he can't refuse. However, it will take a lot of time and effort on my part.... I will let you know a little later this week but I also have to find out more info.... Urgh!!!!!!!!!!! No, I am not a mechanic... Creating a simple program that will allow them to pull reports and track all boat services with appointments that can be made. all this work on my part would be FREE for them!!!!!!!!

lets do it


not for free though

[da.bell]

lets do it


not for free though

Maybe free service for a year...

I will talk with Kevin later this week. Just have to find the time and today is not good for me. Maybe Wednesday or Thursday around 4 PM....

I am sure I can get the programming done in a week or two... Not that hard and I can use the tools that my work has bought me since I have permission to use them whenever and on whatever I want.

[anhaney]

Sounds tough

I would say give the dealer a chance to get caught up. It is a lot harder than it seems to run a business. It is also almost impossible to find technicians that know what they are doing. I guess that is why it is so important to pay a good technician enough money that they will not want to leave to work some where else.

AS FOR TIGE THEY HAVE ALWAYS TAKEN CARE OF ME. I JUST CALL ANDREW REYES AND HE WORKS VERY HARD TO TAKE CARE OF TIGE OWNERS. CALL HIM OR PM HIM HE WILL TAKE CARE OF YOU. JUST REMEMBER HE IS ONE MAN TAKING CARE OF ALL TIGE CUSTOMERS GLOBALLY.

[tigeblue]

I would say give the dealer a chance to get caught up. It is a lot harder than it seems to run a business. It is also almost impossible to find technicians that know what they are doing. I guess that is why it is so important to pay a good technician enough money that they will not want to leave to work some where else.

AS FOR TIGE THEY HAVE ALWAYS TAKEN CARE OF ME. I JUST CALL ANDREW REYES AND HE WORKS VERY HARD TO TAKE CARE OF TIGE OWNERS. CALL HIM OR PM HIM HE WILL TAKE CARE OF YOU. JUST REMEMBER HE IS ONE MAN TAKING CARE OF ALL TIGE CUSTOMERS GLOBALLY.

would you say this is part of the problem. Look its great that you have been taken care of so quickly. However there are people like me who have been given the run around. I too own my own business and I know how important customer service is. If I told my customers for 4 months that I will get to it and then don't, I'm sure I would loose business left and right. Or most importantly make the customers feel like their problem wasn't important. Thats not how it should work.

Its not that hard to find techs that need work. I feel a good training program would provide some solutions to this issue. They just need to try harder.

I don't know If I have made this clear. CWS does not want me to contact Tige because their vinyl guy caused the damage. This all started when CWS tech buffed through my vinyl in the first place. So by me not contacting Tige Im doing them a favor. It just seems I got lost in their system over the last few months.

Here is the time line:

April 20- bought the boat
-the boat had swirl marks and the gell coat in the back was fading

April 22 - took the boat in for a detail and have the sound installed at warlocks, the boat came back with a huge scratch on the side. Went all the way through the decal and gell coat

May 7th? - took the boat in to get the scratch and swirl marks fixed, when I picked it up someone buffed right through the bead on the vinyl. Also the decal was put on with more bubbles in it, and really small tear in vinyl on driver side

May 14th - took the boat in for a 20 hour service and repair the decal, vinyl tear. Well the vinyl guy made a new hole were the beed was on the left, then glued it and painted it. Same thing on the other side. So he glued and painted that side too. By the way they never mentioned it was damaged on the side with the beed, they just let me pick it up. When I saw it I brought it to Barry's attention. Not to mention they sliced my breakaway safety cable.

Mid June- took the boat in for yet another decal. and a 100 hour service. The decal was put on again with more bubbles in it. Still waiting on word for the vinyl. At this time the paint started to peel off as I cleaned the seats. I asked if they could just replace the skins

July - No word yet on vinyl repair. Still asking.

Aug - kevin B quits, Tige rep gets canned, Christina gets moved out of service and Im still with seats that look like junk.

Now CWS says to me that they don't want to involve Tige. Probably because they caused the damage and would be held accountable to pay for it to get fixed. So now Im at the mercy of whoever is handling the sevice dept. Talked with them today and they have not made any progress since may.

So Tige really isn't my issue, though if CWS does not have an answer for me by tomorrow I'm going to call Andrew and get this all worked out.

[da.bell]

and that is why I am willing to help out. I feel if I help out I could get my boat in faster and out faster. along with them providing this service to others. I would prefer to keep a Tige dealership here in Sacramento so I am willing to step up to the plate. Now, is CWS willing to allow me to do this???? It's their call.