Wakeboard racks

[BobbyD]

I don’t get it. “Contact other people they will be able to make it right.” Well last time I checked they signed up an authorized dealer of the product they sell (Tige). SWE being one of the top 6 dealers in the nation should be able to get the point across to Tige.

Everyone on this message board has read of these issues. This is more of a Tige issue than SWE but it would be nice if the dealer was fighting for the customers saying issues are big enough to be fixed proactively. It just seems more like they want to fix as it breaks versus fixing before it breaks. They should have shipped out longer bolts to dealers who had sold the 06 racks and contacted customers to replace them.

I can’t imagine the risk they are in if someone were to be seriously injured with multiple occurrences with these racks. The force they come off at could do major damage. When the first rack broke off it snapped the aluminum apart on one of the board holders.

[dogbert]

Hey, I was just trying to help out. Maybe we need a :vent: emoticon

[talltigeguy]

I would think that Tige has some sort of hired lawyers/risk management department that is pulling their hair out that there is not a recall on this. If not, then they are not doing their job.

For example, I got a letter from Polaris because a quad I own has a weak steering linkage that can break, causing loss of steering. It said to get it repaired immediately and to cease use of the machine.

Suppose you had a child injured with a board rack that flew off...then you read that Tige knew the racks were prone to this a long time ago...you contact Mr. Dirtbag attorney who would have a field day in court with this. That would seem to cost a lot more than just fixing them all, but I guess Tige is banking on no one getting injured by it, I suppose in most instances, the broken rack and boards will stay along the gunnel and not land in the back seat.

[da.bell]

Hey, I was just trying to help out. Maybe we need a :vent: emoticon

Nice one. I like that idea.... Well, I guess it is better to take it out on everyone here than take it home and then take it out on the family..... At least we don't have to live with it online.

[da.bell]

That would seem to cost a lot more than just fixing them all, but I guess Tige is banking on no one getting injured by it, I suppose in most instances, the broken rack and boards will stay along the gunnel and not land in the back seat.

Tige is taking care of it and replacing them. The point here is how long it is taking to do this.

Not sure if it is the dealership or Tige Corp that is slow?????

[Domsz06]

I would think that Tige has some sort of hired lawyers/risk management department that is pulling their hair out that there is not a recall on this. If not, then they are not doing their job.

For example, I got a letter from Polaris because a quad I own has a weak steering linkage that can break, causing loss of steering. It said to get it repaired immediately and to cease use of the machine.

Suppose you had a child injured with a board rack that flew off...then you read that Tige knew the racks were prone to this a long time ago...you contact Mr. Dirtbag attorney who would have a field day in court with this. That would seem to cost a lot more than just fixing them all, but I guess Tige is banking on no one getting injured by it, I suppose in most instances, the broken rack and boards will stay along the gunnel and not land in the back seat.

I just hope it doesn't come to this. Your so right, if someone does get hurt, they will sue the crap out of Tige, and they will win, due to the length of time.

[BobbyD]

I don’t mean to take it out you guys here. I just think it is a big deal and dealers should be responsible to communicate issues to the manufacturer. I thought it was a big deal before the first one broke. Then I thought it would be high priority to fix the remaining one since we knew my racks were susceptible to this failure. Then nothing was done about that one and it is now broken. The icing on the top is that I get to now use my boat with boards flopping everywhere.

I would rather have had them come to the slip 2 miles away from the shop and take them off the boat and say it's not safe to use these we will replace them with 07 within the next two weeks. I think it is a bigger deal than how long it takes to replace. It is the negligence in leaving a product that could cause serious injury to passengers.

[dogbert]

Np, but, if it were me, I'd find ways to get it resolved. That means go to the source. That's where guys like Andrew can help get things moving.

Or you could spend your time posting here, we're always happy to tell you what we think and in more detail than you probably wanted to know

[da.bell]

BobbyD, we are giving you a hard time. We all have issues but the main issue is that we all love our Tiges. Even if there are problems, as long as we can "trust" our dealership to do the right thing, we are all happy. I forgot to call my dealership yesterday and hope that I can remember to do it today.

On a side note. When it is boating season, the dealership also gets bombarded with work because everyone want repairs or a boat yesterday. Tige Headquarters is also in the same situation with a much hire demand and work load during the boating season. No, not sticking up for Tige or the dealership. Just pointing out the obvious.

[da.bell]

Np, but, if it were me, I'd find ways to get it resolved. That means go to the source. That's where guys like Andrew can help get things moving.

Or you could spend your time posting here, we're always happy to tell you what we think and in more detail than you probably wanted to know

Did you know there is an Under Dog movie coming out... Sorry for hijack. I just remembered....

[dogbert]

Did you know there is an Under Dog movie coming out... Sorry for hijack. I just remembered....

Dude, that's awesome!

[talltigeguy]

Tige is taking care of it and replacing them. The point here is how long it is taking to do this.

Not sure if it is the dealership or Tige Corp that is slow?????

My impression is that they have not fixed anyone's racks who have not either complained or had a failure already. They do not appear to be pursuing 'recall' type scenario like would be seen in the car industry. No one is being sent a letter, no dealer is warning anyone...Even the guys who have had a failure or asked for replacements are painfully slow at getting results.

This is true, right?

[da.bell]

My impression is that they have not fixed anyone's racks who have not either complained or had a failure already. They do not appear to be pursuing 'recall' type scenario like would be seen in the car industry. No one is being sent a letter, no dealer is warning anyone...Even the guys who have had a failure or asked for replacements are painfully slow at getting results.

This is true, right?

110% true... You have to approach the dealer with the problem.

[Domsz06]

that's not good that you have to approach the dealer

[da.bell]

I know. The dealer is cool about it and I am hoping that I get some new uprights out of this also. No more powder coat blue for me....