my 24v

[ratherbefishing]

Hey all,

I have to say, I am very pleased with my 24v (w boat). I purchased it used from one of my friends and havent found anything to gripe about yet, except for one thing.

I recently had some questions about the ballast on the boat and wanted to ask some questions, so I called Tige' to speak with there Engineering Dept.
After repeated calls, and getting nothing but voicemail I finally got through to a guy named Eric. I dont know why, but I felt I was getting drilled about my own boat, and made to feel like I was an uneducated fool. Needless to say, my questions were never answered with even a minimum of acceptance, and ended up having someone else from another boat company help me with my problem. PROBLEM SOLVED!!

My 24v is loud, fast, and very beautiful, and wouldnt give it up for any other. But as far as support from your Engineering Dept., or who ever I talked to on the phone? I just feel like I was second best at most, and he had better things to do than be willing to help a customer.
If your Engineering Dept. is that busy maybe you should consider hiring more help for him, or fire him and get someone who actually cares about the customer and who is willing to take the time to answer someone's questions without making them feel like they are any less than he is!!! I would be willing to bet he went to some high priced school full of rich kids, and forgot to take the class in respect, and making the customer happy. I would hope someone with some clout up there can straighten him out. Because for a fact I was treated like dirt.

[shane]

WOW!!!! I have called TIGE numerous times and never experienced anything like you have described. I am writing this in their defense. You should give them another chance. I am sure they want to make all Tige owners happy...

[Dents]

I am surprised as well - I deal with people from Tige in different departments on a weekly basis and everyone is eager to help out. One point, however, is that in most companies, engineers are exactly that - engineers and not sales or customer service oriented. I'm sure he did the best he could and may need to polish up on the customer relation skills if he is to work with customers in the future.

[Dents]

I am surprised as well - I deal with people from Tige in different departments on a weekly basis and everyone is eager to help out. One point, however, is that in most companies, engineers are exactly that - engineers and not sales or customer service oriented. I'm sure he did the best he could and may need to polish up on the customer relation skills if he is to work with customers in the future.

[poohpotta]

ratherbefishing Same here, never had a bad experience with talking to Tige.

[blr]

ratherbefishing - great to hear that you love your tige, i think all of us on this forum do, which should tell you something right off the bat. i think you may have had better success if you would have taken a different approach. asking to speak with engineering, your asking to speak to an engineer. being an engineer i can understand how the person may not have been "equipted" to answer your question(s).
you may have wanted to state the actual reason for your call rather than assuming engineering would be the best for you to ask for. also manufaturers in any industry rely highly on their dealers and distributers to answer the questions of their customers and be a customer focused advocate for their customers. did you try to call the dealer first. Ballast systems are really no engineering marvel and the basic operation may not even be handled by engineering besides weight placement and structural impact. i am on my second Tige now, and have never had any reason to call the "plant". my dealer not only knows their product inside and out, they also are very willing and eager to answer any question that i have.
out of pure curiousity, did you buy your 24v for fishing?

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[ratherbefishing]

No i didnt buy it for fishing, I bought it for my little girl and my wife so they could have fun on the lake.

By the way blr, I did state my reason for the call, and to answer you YES engineering SHOULD know everything about the boat.....they are the one's that design them right?
I just dont like being downgraded, or feeling as if I am "less educated" as an engineer, thats all I am saying. The professional attitude of this person was way off base. I didnt buy my boat from a dealer, I bought it privately, so it wasnt really an option at the time.
I have to admit I was pissed off at the guy who I talked to on the phone. He seemed to have to many things on his plate at once, and like I said before, maybe he should find some help.....and take a course in customer relations, or maybe how to treat people like human beings, instead of downgrading them. He really just sounded like an ******* to me on the phone, that is my only gripe. Lastly, if this person feels he can act that way to anyone and everyone.....he wont have any friends....probably wont have any employee's.....and most definately wont have a job. Thats just my take on it.

[blr]

ratherbefishing -
very cool of you to get a boat for the family. that is the same reason we have our boat, we all enjoy it and it is good family fun.
i didn't mean to come off as an as*, jst read your pst and thought i would make a comment, no offense intended at all. Engineering at different places and in different industries are different, some engineer and build every piece of their product, some add other pieces to their product made by other manufacturers (most all engines in most all boats) if they have serious issues, they let the actual manufacturer of the part replace or fix it. but i certainly understand that you were treated wrongly by the person that you spoke with and should not have been. imo - if you can't handle giving proper customer service, you sholdn't be answering the phone, period.
you really should get a relationship with a tige dealer if you haven;t already. your boat will need service and maybe even some warranty work in the future and having a relationship with a dealer will help no doubt.
enjoy your new boat and sorry once again if my origional post came off rude.

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[cory]

I am very sorry you had a bad experience. When you get a second, would you please give me a call at 325-676-7777? (You can also email me (cory@tige.com) with your phone number, and I'd be happy to call you.)

Thanks a lot.

Cory Isaacs
Tige

[Ruune]

Thats what I like to see... great job stepping to the plate, cory!

[Jeff]

ratherbefishing,

Please send me an e-mail letting me know where in Texas you do your boating. If you are int he DFW area we would sure like to have you as a happy Tige Owner.


Thanks,
Jeff
jeffm@slalomshop.com