BIG PROBLEM 2007 20i BLOWN ENGINE!!!

[wakeboarder247]

well put nick! I agree w/ you! And forgive me but I laughed very hard at the second to the last sentence.. you know.. the one w/ the lawyer.. and the bu...

[jleger98]

seems to be that a guy like that is not going to be happy unless it comes on a silver platter with a guarantee of no problems.....EVER. Good riddens.

[spharis]

Well....I am one the fence still. I do think he should expect the boat on a silver platter with no problems.....I mean he did spend 50K or more on a boat. However, I also think he went a little far and reacted a little too fast by just demanding to get out of the onctract. I think some steps he made to protect himself were good ones, I do not feel he gave the dealer a chance to make up for it though. Knowing lawyers....he probably went in threatening suits, and whatever else, so they treated him with the same respect he gave them. If he had tried to work it out, I am sure it would have all worked in the end, but it looks like he got buyer's remorse, found an out, and stuck it to the dealer when he could using threats and rash action to rub salt in it. I can sympathize/justify with both parties actions. His rashness, and the dealer's delay on working with him.

[Tequilasun]

Well....I am one the fence still. I do think he should expect the boat on a silver platter with no problems.....I mean he did spend 50K or more on a boat. However, I also think he went a little far and reacted a little too fast by just demanding to get out of the onctract. I think some steps he made to protect himself were good ones, I do not feel he gave the dealer a chance to make up for it though. Knowing lawyers....he probably went in threatening suits, and whatever else, so they treated him with the same respect he gave them. If he had tried to work it out, I am sure it would have all worked in the end, but it looks like he got buyer's remorse, found an out, and stuck it to the dealer when he could using threats and rash action to rub salt in it. I can sympathize/justify with both parties actions. His rashness, and the dealer's delay on working with him.

X 2

[NICKYPOO]

Well put SP.

[TigeDuner]

I still think he didn't gave the dealer enough time to respond properly. A demo boat to use would have satisfied me to allow the dealer to complete an extensive evaluation. Sp, your right, he just wanted out. I can, however, only sypathize with the dealer.

[da.bell]

Why hasn't the dealer come onto here and explain their end? Tige has already done this and it would only be right for the dealership to say something. Of course, they could only explain the general ideas of this fallout but at least we wouldn't think they a bad shop. No, I am not saying they are but the dealership is the only party that hasn't chimed in from what I have read.

[zeda]

Cannot resist at this point. I am trying to be objective and understand both sides. Here are my thoughts and opinion: I think he did the right thing stopping payment on the check. Afterall, he probably didn't know whether or not the dealer was going to get things resolved quickly. Think about it, you buy a new boat and are super excited to go out and enjoy it and then the engine blows and you are thinking it could be months before you get to enjoy it. Meanwhile, you are still making the payments on a broken boat and driving by the lake and seeing others enjoy their boats wishing you made a different decision. This would make us all really upset and want a new boat or our money back.

That said, the dealer and Tige should have been kissing his you-know-what to keep his business. There are numerous choices out there and he gave his to Tige and should expect a quick resolution with outstanding communication. If I were in his shoes, I would have expected a very quick response and clear resolution on this issue. It sounds like he didn't get the attention that he deserved....maybe I'm wrong, but I would have expected something extraordinary.

Customer service is the most important element to any successful business and some people have higher expectations than others. If Tige ever wants to be the Ritz of boats, they will need to bend over backwards in these rare situations. This could have easily been a glory story rather than a sour one. I'm not bashing Tige at all because I used to own one and had issues that they resolved to my satisfaction. Did it take too long to get resolved? Yes because I missed out on the last two months of an already short season, but I still love Tiges and think they are one of the best boats out there.

[dogbert]

Sounds like there's plenty of blame to go around between the guy and his dealer. The former apparently has zero patience and the latter is entirely too non-committal. Clearly there's a communication problem here.

Of course, if I had sold him the boat, worked hard to make him happy and then got all that attitude from him, maybe I'd be hoping he goes away, too.

[wannabewakeboarder]

Right but the whole ordeal ended up making him look like a prick. It's hard to know what I would do in the same situation as those instances cause "feelings" to come up from the deep, and we get a little rash with the issues. Some of that is helped by communication, unfortunately there was no communication until after he had already made up his mind. I still would have stopped payment though.

Here is how it should have gone down IMO.

Cust: My motor blew up, I stopped payment on the check.
Tige: Oh yeah....we see that, well it pisses us off you stopped payment...tell you what, we are gonna look at it to make sure it was a defect.
Cust: OK, well what am I supposed to do about boating.
Tige: Nothing until we diagnose the issue, unless you want to give us another check, and some form of down payment, we don't need more cancelled checks. We have bills to pay too ya' know.

Cust: I'll give you another check, if you can give me a boat.
Tige: OK, we'll let you use this demo untill we can diagnose the problem.
Cust: cool...here's a check and some cash.


Tige: <calls> Hey, we found that the motor was faulty, so this is what we will do. We cannot give you a new boat, however, we will put a brand new powerplant in it, with (some additional option) to the boat for the inconvenience. We cannot have it ready immediately, but we can have it ready within 4 weeks. Whenever yor boat is ready, we will head out on the lake with you in it so you can test it out in front of us. How's that sound?
Cust: Sounds good if you can keep the factory warranty in place on all parts and date it the day the boat is redelivered.
Tige: We can do that.

That would sound ok if it was my boat, but I don't know about 4 weeks to put a motor in...well they would still have to find the prob. so ok yea sounds ok...might pass that onto tige

[CP3]

wow this has become a big issue...

[jacques2727]

Just be thankful you bought a new boat with some sort of warranty. I just bought a used 2000 21i. Unfortunately I bought it in January when all of the lakes were iced over so a test drive was out of the question. First wekend the ice was off I turned the key, engauged reverse to back off the trailer and "BAM" the 350 MPI blew. With only 287 hours on it, and a marine mechanic giving it the thumbs up I thought it would be OK, but now I am on the hook to fix a boat that I just paid a decent sum of $$ for. I would love to have some sort of warranty or justification so "stop payment" but unfortunately I don't have a leg to stand on. I was a very proud TIGE owner up until this, now I'm not so sure. Let's see if I can get further than the boat launch after my rebuild and maybe I'll be happier. Moral of the story, I understand your pain, just be thankful that you have a new boat that people are willing to help you out with. It is costng me mega dough to get my TIGE out of the stable and onto the open water.

[R&T Babich]

jacques2727 - what was actually wrong with the 350 MAG MPI that it blew? We bought a 2000 21V last Oct. that has the same engine. We took it out twice last year and it ran ok.

[TigeDuner]

Just be thankful you bought a new boat with some sort of warranty. I just bought a used 2000 21i. Unfortunately I bought it in January when all of the lakes were iced over so a test drive was out of the question. First wekend the ice was off I turned the key, engauged reverse to back off the trailer and "BAM" the 350 MPI blew. With only 287 hours on it, and a marine mechanic giving it the thumbs up I thought it would be OK, but now I am on the hook to fix a boat that I just paid a decent sum of $$ for. I would love to have some sort of warranty or justification so "stop payment" but unfortunately I don't have a leg to stand on. I was a very proud TIGE owner up until this, now I'm not so sure. Let's see if I can get further than the boat launch after my rebuild and maybe I'll be happier. Moral of the story, I understand your pain, just be thankful that you have a new boat that people are willing to help you out with. It is costng me mega dough to get my TIGE out of the stable and onto the open water.

Thats some tough luck. Hope it works out for you. Can you get a warranty on the new motor?

[jacques2727]

So far all I know so far is that a number of cylinders made hard contact with the spark plugs, wrecking them and bending valves and such. The mechanic is pulling the motor and sending to a rebuild shop for further diagnosis. I will update with the exact cause of the problem once I find out. The mechanic's best guess is that the bolts around the main crank were excessively loose and let go once the motor was under some load. This rattled the whole internal motor assembly to the extent that the pistons travelled beyond their normal range. Like I say, this is preliminary, and I'll update with the exact problem once I hear from the rebuilders. Right now all I want is my boat back.