Taylors Boats Gets It Right

[Original Wing Nut]

Some of you know of the bad experiences I and others have had at Taylors. I won't bring any of that back up. They have a new service guy Keith, he is new to them straight from the Tige' factory. He is working really hard to overcome the reputation they have had. I talked with him a week or so after the boat show and he asked me to give them another try. I have had some things still left not to my satisfaction from when I originally took delivery. We talked about them and set an appointment for last monday. Brownie point number one was wanting to make things right. They called and confirmed on friday that things would still work into my schedule. I dropped off the boat monday, in the afternoon I was called and told the status of things, not done yet but would be done tomorrow. I picked the boat up yesterday. They took care of me with warranty on some things and charged me fairly on the others. I just wanted to give credit when credit is due. I would recomend that people let Keith at Taylors work on their Tige. Like mentioned in other threads sales guys are great, Darrin is who I worked with. Now I think they have the right service guy.Life is rosey again! [/COLOR]

[Coach]

That is always a plus.

I have not had any major problems but Tige Water Sports of Corona has been great. John in service took care of everything very fast for me. I have a skin to be replaced but my boat in not at home. He offered to come by my work and pick up my cushion for me before he knew I didn't have the boat at home! When you get great service and great sales people it makes your desicion to buy another Tige a no brainer, but a bad experience can send you running in another direction.


I am really glad you got this solved and I am sure you being on this board help Tige remedy it as well! Thanks for the update

[Moki]

I am glad to hear that they are taking care of you. I enjoyed meeting Keith at the boat show as well. I gave him an ear full of recommendations, I don't know if he appreciated them or not

[mtnsmith]

That's the biggest thing that drew me to the tige, the genuine nice people that own the dealership. I had been looking and I was first drawn by my interaction with the dealer at the boat show. They didn't mind just letting me dig around the boat and ask "stupid" questions. I'm glad to hear Taylor's has stepped up the service. I think that is a much more important side of buying a boat than the sales side. Once the paperwork is signed it's the after sales experience that will keep your business or send you running.

[laketime]

thats right, his name is keith. i brought him up in a diff post but i gave him the wrong name. he was on our demo with us. he was totally cool to us and real freindly. he'll definatly be good for them.

[anhaney]

Good to hear

It is good to hear that Taylor has a good guy running his service. I have no doubt that Taylor wants to do business right. I know that because once he found out what happened to me he very quickly stepped up to the plate and took care of me. I am certain that his service manager IN THE PAST was a lot of his issues. Like I said in other post his sales team is outstanding and Darin Mercer is the reason we bought the boat there. He was so helpfull and not pushy at all. We started looking at boats in August of 2005 and ended up buying in December. Of course we went back to Darin to buy the boat because of his personallity and willingness to go way overboard to help his customers and I mean he went way over board for us and almost missed a U of U game in San Fransico California that he was going to and on the way he delivered the boat to Bakersfield California four hours out of the way for my wife to surprise me. Not to mention his rig broke down and he had to pay a huge bill to fix that in Vegas on the way with the boat. I felt horable and still do. To this day I don't think he was paid enough for what he did. Our family will never forget it. The boys were just as surprised as I when it came. It sound like Taylor's service department is on there way to giving this kind of service. .