I normally don't go public with stuff like this but I am running out of options and spring is approaching.
I'm collecting some data on the failures and cracks in the Alpha Z towers. We have a 16 RZX and have a half dozen cracks throughout the tower and we are getting a bit of a run around from Tige about fixing the issue. We have been trying since last fall to get things repaired. Anyone else have a similar experience? I have found many threads here on the Alpha Z tower cracks and breaks.
The current remedy is to "weld up" the cracks and it will be good to go as explained by Tige. Well my currently dealer said they won't do that for liability. Obviously welding on a bad casting won't hold up. I am also very concerned with cracks down the road as it seems the castings are the problem. Have many had any luck getting Tige to replace the tower with M2 tower? I am very concerned this thing will be a serious problem down the road. We live full time on a small lake in Alabama and our local marina just became a dealer. The local dealer is doing the best they can but they have explained Tige is the problem finding a resolution. Tige won't even return my calls at this point and we have probably only spoken of the problem 2 times in the last few months. I am seriously disappointed in the customer service.
Thanks for anyone who has some info. I do appreciate it.
Eric
I'm collecting some data on the failures and cracks in the Alpha Z towers. We have a 16 RZX and have a half dozen cracks throughout the tower and we are getting a bit of a run around from Tige about fixing the issue. We have been trying since last fall to get things repaired. Anyone else have a similar experience? I have found many threads here on the Alpha Z tower cracks and breaks.
The current remedy is to "weld up" the cracks and it will be good to go as explained by Tige. Well my currently dealer said they won't do that for liability. Obviously welding on a bad casting won't hold up. I am also very concerned with cracks down the road as it seems the castings are the problem. Have many had any luck getting Tige to replace the tower with M2 tower? I am very concerned this thing will be a serious problem down the road. We live full time on a small lake in Alabama and our local marina just became a dealer. The local dealer is doing the best they can but they have explained Tige is the problem finding a resolution. Tige won't even return my calls at this point and we have probably only spoken of the problem 2 times in the last few months. I am seriously disappointed in the customer service.
Thanks for anyone who has some info. I do appreciate it.
Eric
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