Just wanted to post a quick message on my way out the door. We purchased a 2013 R20 three years ago and have seen the vinyl pull and crack a tremendous amount since the day we brought it home. First the boat is always on a lift under cover, most of the time the mooring cover as well. We only use boat bling and aerospace 303 products to clean and condition the boat. I'd love to say that nobody ever steps on a seat or a cushion, but that is impossible on a wake/surf boat. The tower needs to be dropped to go in and out of the lift and people are always between the transom and the seating areas. I'd love to see someone drop that Vector tower without stepping on a cushion. Anyways, I was back and forth with Tige support because I thought that on some level the cracking and seaming issues should be acknowledged and remedied by Tige. I was not asking for all new vinyl, just the worst of the worst. I was even willing to split the costs and pay for install.
I waited weeks for a response, and was told that the customer service person was waiting to hear from the "Big Boys" about whether or not they could do anything. After almost a month, I got this:
"I received word back from the warranty committee that this will not be covered under the warranty. The boat would have been out of all warranty’s to the original owner and it is not transferrable to the second owner"
-To sum up the story I sold the boat yesterday for less than I should have, and it wasn't that there was anything mechanically wrong with the boat, it just looked more worn than most boats twice its age. I sent the following message back to customer support and hopefully someone at Tige will see that these things are not black and white, they have to be taken on a case by case basis. Hopefully the quality of our vinyl was just a one-off. If not I hope Tige takes care of the rest of them out there.
(insert Customer support here),
Not that your probably care, but I thought I would let you know that we sold our R20 yesterday. I know we took a ding on the sale for the vinyl even though we took care of it properly. I am sure that Tige has made strides in the manufacturing and quality of their boats since 2013 as it appears that everyone has. That being said, you have to remember that little things go a long way in this industry and sharing in a bit of the blame could have helped a current customer out.
We will be purchasing a larger boat in the next few months, and it will not be a Tige. Just thought you and your team should know.
Cheers,
I waited weeks for a response, and was told that the customer service person was waiting to hear from the "Big Boys" about whether or not they could do anything. After almost a month, I got this:
"I received word back from the warranty committee that this will not be covered under the warranty. The boat would have been out of all warranty’s to the original owner and it is not transferrable to the second owner"
-To sum up the story I sold the boat yesterday for less than I should have, and it wasn't that there was anything mechanically wrong with the boat, it just looked more worn than most boats twice its age. I sent the following message back to customer support and hopefully someone at Tige will see that these things are not black and white, they have to be taken on a case by case basis. Hopefully the quality of our vinyl was just a one-off. If not I hope Tige takes care of the rest of them out there.
(insert Customer support here),
Not that your probably care, but I thought I would let you know that we sold our R20 yesterday. I know we took a ding on the sale for the vinyl even though we took care of it properly. I am sure that Tige has made strides in the manufacturing and quality of their boats since 2013 as it appears that everyone has. That being said, you have to remember that little things go a long way in this industry and sharing in a bit of the blame could have helped a current customer out.
We will be purchasing a larger boat in the next few months, and it will not be a Tige. Just thought you and your team should know.
Cheers,
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