brand new 2016 RZR ending up no boating this summer

[Mike88]

So
Finally lift out the boat out of the water (again).
Seems like the transmission Just busted 5hours after the last issue.
Dealer will replace it or make it repaired, both gonna takes 3 weeks minimum -.-

Bought the boat last september was NEW.
And had done 28hours by now. That meens approx. 6 days boating in 5months. When normally done over 60hours at this time on normal past season. When it's not This is that, when it's not that it's this.
Tige dealer do not give any "home services" either and it's takes minimum three weeks to fix any issue.
yeah I was thinking the service was great! Because firstly I wasn't experienced any other boat service and the boat was correct. Poeple there was gentle. But the definitely not have enough space, 2 garage doors with 2 mechanics and a waiting list of boat issues in their backyard.. the service guy always stressed out and we never could speak to him on the phone because he is too busy.. it's sad. I totally understand the guy who is overworked. But at the end it's the costumer that pay the price..

Correct me if I'm wrong but when you pay so much money for surfing you should be able to do your favorite sport more than once in a month. What shocked me the most is i always praised the merits of Tige.. like everyone here I guess haha. But now my cousin really pissed of and I totally understand him but it's not really my fault. Every boat brand had issues. But when we are the only ones on the lake with tige and the only ones who are always towed and never surfing. That's really not making a good name for tige here!
Even a neighbor yelled at us sell that sh*t and go buy a real boat if you want to surf!
that's not very pleasant to hear lol..

Yeah I'm pretty pist off right now I know and it please me a little bit to let it go here hahaha.. sorry guys!
But maybe it will warned some other that tige too have issues and the fact is with my experience more than any other brand..

By chance we have my own z1 but In this 3 weeks without boat my cousin will definitely start to shop another at a nearer dealer and that give more services. Trying to exchange his ownxfor a new one.
After his search if he take the decision of changing I probably would do the same. No matter the brand when you buy 2 boats the dealer is more pleased to make a better offer haha. And I have to say the rzr scared the sh*t out of me and really don't want to spend next summer like him or so.
Nearest dealer is a Moomba/Supra/ Nautique. 20min away, big dealer 8 garage doors, 4 "on the road" mechanic. I was not very impressed with the service courtesy back then but I have to say they was making the work done with my past Moomba. Little trouble I had with it always fixed the same day at my dock or within a week at the shop. That really missed me right now.

[freeheel4life]

Mike,
Unfortunate to hear about your troubles. Seems like your beef is truly with your dealer. Know for a fact that indmar is really good about shipping parts so as long as your dealer got on it it's probably on Its way now. So the three weeks is them having a back log of work and are unwilling or unable to bump you up in line. Which is unfortunate as you purchased a new boat from them. Overall the trans swap isn't the toughest job to do and with proper overhead lifting capacity can easily be done in a day and half or so.
You bring up a great point though, that others have mentioned here before when considering a new boat purchase. Dealer support. Sounds like you already knew who would be able to give you more support in the back end.
If it was me I would contact other dealer near you as they have to also be an Indmar dealer(moomba and supra are both running Indmar)and should be qualified to do the warranty work on your boat as this should be covered under indmar warranty not Tige. IF they are willing to do the work and get you back on the water any sooner it would give you a good idea of who's giving you more support after a sale.
Nothing wrong with moomba or supra. If you are picky about your wave I'd steer more towards supra. These boats have their quirks as well(are running same motors and a lot of the same Murphy electronics) and I can assure you some of them spend time in the shop.
Like I said before, some boats take around 50 hours to get all the kinks worked out and you are halfway there hours wise. Hopefully you don't get discouraged, but sucks not being able to get out on the water. Dont think you have a bad boat, just had some bad luck out the gate. Just my opinion

[BCRider]

^I'd agree with this. All new boats seem to have some kind of issues. Look on Wakeworld and how many new Supra owners are having electrical problems. I'm sure you could go through all the forums for MC, Malibu, MB, Centurion, and so on and you'll most likely hear the same thing. Also agree, this seems to be more directed at the local dealer and not Tige specifically. At the same time we are in the height of boating season. To think you can just roll your boat in tomorrow for service work just isn't going to happen unfortunately. Hopefully all goes well for you.

[Bakes5]

Sucks brother...feel your pain. Switching boats may or may not improve anything. As you bought new, you are going to take a decent hit on it if you try and sell it. You are looking at a dealer trade-in unless you are comfortable lying to people you sell it to...."yeah, it's great boat. Never had any issues. Just time to sell it"...since most people are not going to pay a lot of money for a known lemon...."Yeah, it breaks all the time. Have hardly been able to use it. Maybe it will work better for you."

If it were me, I'd have my dealer fix it under warrantee and see how it goes....assuming you love the boat when it works. If your in the same boat/state of mind this time next year, I'd move on and trade it in for a VTX or GS20. Trade in will be about the same anyways as a 2016 boat with 28hr today will probably sell for pretty close to a 2016 boat with 60hr next yr.

[Mike88]

You are have good points and exactly had same ideas.

Point is, I already contact other dealer like freeheel said. Because yeah if the Moomba dealer would honor my warranty on indmar It would be super great haha. That's the first thing I've done yesterday but no one want to touch a tige round here -.- not Moomba not nautique and not Malibu either. Sad but I understand too. Warranty claim maybe long to be paid and maybe they are already booked with their own problems!
Sure indmar are great to giving parts no doubt about that, but like you said it's all about the dealer who have just not the time to do the job in a express time.

Bakes too like you said. I'm not willling to sell it and lie that's for sure. Situation is Moomba/nautique dealer is aware of my problem cause I told them if they can honor my warranty haha.. its obvious that I would make a trade-in. Already talk to the nautique rep.
But like you said that's also on my mind to get it fixed and view if everything fine. Medal always have 2 sides !
Love the boat when it work, and trade in meens money lost.
But.. what is few K lost when you can enjoy the boat.. maybe it will solve the problem maybe not !
But I think I will gave my dealer a last chance. Just because I love tige lol.
2017 GS20 are so expensive it's crazy right now so yeah the best thing would be to wait until end season and my boat still gonna have pretty the same value with 28 or 60hours. Maybe thinking about a nautique 210 with nss with 50hours or so. less priced then the GS20 and still a great boat. Never tried one yet, maybe when I would I will change my mind haha!
Anyways big decision like that are never well made with a quick head decision lol.
Wish my dealer ring me in few days and say hey we fixed it, everything works fine it was just a simple thing!
Thanks everybody for your support. Appreciate all your comments

[freeheel4life]

So engine and powertrain issues are warrantied directly through Indmar, not Tige. So any Indmar dealer can do Indmar warranty work. Its not Moomba paying warranty work on a Tige, it would be Indmar paying out and Indmar dealer, and they pay a higher labor rate to Indmar certified techs(which I imagine at a dealer of this size has). Don't know why your neighboring shop wouldn't be interested in the work, especially just because it says tige on it. We have done warranty work on a few Sangers as the dealer is way up north of us, and some people locally own Sanger. Job really isn't that hard, and honestly no different than yanking out a Raptor on any boat. Pull panels, pull H brace above engine, disconnect harness, B+, Ground, Fuel, drop prop shaft out of the way at coupler(super easy on a Raptor), loosen exhaust hose clamps, undo motor mounts and fly it out. Indmar pays a pretty good chunk of labor and an engine R&R and also a trans R&R. Believe if dealer bills it out right they get paid to pull the v drive as well as it has to come off as well. Just seems odd, but maybe they are swamped as well, but this is kind of a milk run if you ask me.
Especially if the "other" dealer knew you are seriously considering another boat from them in the forseeable future(unfortunate as I'm sure your RZR will serve the next owner well).

One thing is for sure at this point. Don't piss of your current Tige dealer as it sounds like they are your only option, no point in getting mad at them, may as well just work with them. Sucks you are in this predicament but usually cooler heads prevail, rather than being the squeaky wheel that gets the grease. If you catch my drift

[Mike88]

Yes exactly. And just like you said Moomba dealer was willing to do the job if I agreed paying the priority shipping to get the part within a week wich was a hundred or 2 or like we talked about swapping the rzr for a new one right away and they will deal with the warranty issue. But as life goes on my heart was feeling more confortable taking my boat to tige and just cool down a week and see what will happens. Life always find his way! And maybe show me signs for the better choice I would have to make.
And yeah you had a great point here that the indmar deale wouldn't do my claim.. that's sucks a little bit too when we think about it. Such a shark business around here.