Where are my parts??

[scottcarlye]

I bought a new 21i in July at Where rena Boatland in NC. It didnt have a bimini so I ordered one from Tige the day we bought it. Been asking the dealer every week or so where the top is and have gotten a number of stories about why it hasnt shown up. Just talked to Jeff (manager) who says they are on a 'parts hold' with Tige stemming from some warranty payment problems. Because of this, Tige isnt shipping any parts to them and I cant get the bimini that I have already paid for!!! They also owe me some warranty parts as well. Can any of the Tige people monitoring this site help out?? I just want the bimini that I have already paid for. Any help would be appreciated. By the way, we love the boat.... about 45 hrs. already. Just need a top.

[Tequilasun]

You might want to call Andrew direct, he usually gets this sort of thing straightend out pretty quick.

I'll see if I can find his #.

Edit:

From his last post"

My number here is 325-676-7777.

[Matt Garcia]

You can also speak to Lee Ramirez who works in the parts dept at Tige.

[chpthril]

same dealer

I sent you a PM, I to bought from that dealer.
Congratulations on your new boat and welcome to 'the family' We love our Tige, just dont like the dealer.

[skigirl]

We have been in the family since 95'. Have owned nothing but Tiges since. Thanks for the message.

[Tip]

It seems like North Carolina has not had good luck with Tige dealers. I bought my 2003 22v in North Carolina and the dealer was not very good, in fact he is now out of business.

I have since moved to Washington state and hope the service is better here.

[BrentRR]

I agree with Matt, call Lee in parts. He expedited a hatch skin for me and I received it within 2 weeks of the day I ordered it, which included shipping time.

[yllw20]

can you cancel your order and get your money back....I would give mine to someone else if you are getting that kinda service.
I have a www.towerbimini.com on my boat its a sweet bimini.

[akdoc]

Andrew's number is 325-676-7777, good luck. We are still waiting on a replacement skin from when our boat was delivered in April, it had some yellow stain on it........still waiting. Come on Tige, pull your head out!!!

[BrentRR]

Either I got lucky by getting ahold of Lee directly or the hold up is somewhere else in the supply chain...

[chpthril]

Originally posted by BrentRR
Either I got lucky by getting ahold of Lee directly or the hold up is somewhere else in the supply chain...

The hold up is definitly the dealer. They had my broken board racks for 8 weeks. After waiting a month for a new accu-set (that they didn't even order) to come in, the Tech just took one on off a new boat on the lot and gave it to me.

scottcarlye, there is supposed to be a new Tige dealer in Raleigh. closer to you, still to far for me.

[Andrew]

I have done some checking on your bimini and the boat was not ordered with a bimini and we do not show an order being placed for one either. I have talked to the Product Manager and he will be getting with the dealership and find out what has happened. Randy was going to contact you also. I will try to stay on top of this and assist where I can.

Andrew

[scottcarlye]

Andrew,
Thanks for checking. I have been in contact with Randy. He is very responsive and is running it to ground.

[spharis]

Where can we get a list of dealers? I have been unsuccessful in getting some parts as well, and if I can find one that will do mail order, I will use them.

[Andrew]

If you are looking for dealers there should be a place on our web site www.tige.com that should bring your local dealer up for you. If not give me a call 325-676-7777 and I will assist.

Thanks
Andrew