Think my new boat (2017 RZX2) is a lemon....

[Germaine Marine]

As an employee of a dealer, wouldnt this fall under normal day at the office?



What about the 3 opportunities prior to even taking delivery? Doesnt that make you go huh?

Seriously. Its not like we buy these boats all boxed off the warehouse shelf at Cosco. Yes, the factory should not let them go, but how many opportunities after that could some issue been caught and resolved, yet we flame the factory and praise the dealer. Sounds like as a consumer, WE are not holding anyone accountable. is it easier to blame the factory and look the other way for the dealer for fear of souring the dealer relationship?



If dealers followed procedures, then the factory would have a better idea of where the process is breaking down.

You definitely have some good points.

As for how the dealer handled it.. I think you need to have the whole picture and timeline of how the boat has been dealt with before tossing stones. Honestly, this accomplishes nothing currently.

Germaines concern is getting this guy on the water with a smile ear to ear.

[utahsurfer]

Major thanks to elevatedconcept for getting involved and helping out. The boat will get dropped off at the dealer later today and get worked on immediately. We've gone over all the issues in detail and they have a good handle on what issues need to be checked and crossed off the list to get everything where it should be.

As frustrating as this is I understand **** happens and sometimes you get a bad egg or you just have (unfortunately) a lot of little things happen at the same time that makes everything feel big. I bought a new Audi S8 earlier this year and unfortunately it had stupid little problems too - but they got them resolved and fixed and everything is good to go now. So I don't expect all new toys to always be perfect - just expect them to get fixed if they're not working right and it appears we're headed in that direction. There's always going to be problems, the difference is how it is handled and resolved - that's where brand loyalty is built and kept so huge shout out to Tige and elevatedconcept and Germaine for stepping up and owning what's wrong and working hard to get it resolved and fixed quickly.

[Germaine Marine]

Major thanks to elevatedconcept for getting involved and helping out. The boat will get dropped off at the dealer later today and get worked on immediately. We've gone over all the issues in detail and they have a good handle on what issues need to be checked and crossed off the list to get everything where it should be.

As frustrating as this is I understand **** happens and sometimes you get a bad egg or you just have (unfortunately) a lot of little things happen at the same time that makes everything feel big. I bought a new Audi S8 earlier this year and unfortunately it had stupid little problems too - but they got them resolved and fixed and everything is good to go now. So I don't expect all new toys to always be perfect - just expect them to get fixed if they're not working right and it appears we're headed in that direction. There's always going to be problems, the difference is how it is handled and resolved - that's where brand loyalty is built and kept so huge shout out to Tige and elevatedconcept and Germaine for stepping up and owning what's wrong and working hard to get it resolved and fixed quickly.

We will get you going brotha.

[chpthril]

You definitely have some good points.

As for how the dealer handled it.. I think you need to have the whole picture and timeline of how the boat has been dealt with before tossing stones. Honestly, this accomplishes nothing currently.

Germaines concern is getting this guy on the water with a smile ear to ear.

In reality, someone else is tossing stones and I disagree with the presumptions. I am also not referring to any particular dealer. The OP has not named one, so as far as im concerned, calling out a specific dealer is not necessary. Its been presumed that everything wrong with this boat, it left the factory that way. I say, hold off, too early to really say. As to a time line of how a boat is handled. Every boat has the opportunity to be handled 3 times on the dealer level, prior to a buyer taking it home. If a boat left the factory with deficiencies, as its been presumed here, then there are certainly chances to resolve, prior to a customer taking deliver. This does not give a pass to Tige's QC, but what it does do, and the absolute most impotent thing, it prevent the buyer from ever experiencing those issue. Much better to resolve pre-buyer than post-buyer, agree? Beyond that, things can pop up after some time in service. Chit happens like that. Again, hard to flame Tige or anyone else for poor QC when these issues pop up after the boat was put into use. Certainly cant sell new boats with 50 dealer hours on them.

[Germaine Marine]

The boat had no issues pre delivery. Demo surf session with owner was perfect. These have popped up while in service.

[chpthril]

The boat had no issues pre delivery. Demo surf session with owner was perfect. These have popped up while in service.

Then its not me tossing stones at Tige, a dealer or any dealer personnel.

[Germaine Marine]

I was making a general statement Mike.... not everything is directly toward you. I quoted you merely to say I agree with some of you points not to analyze and breakdown your complete response....

[Bakes5]

Yeah....not unique to Tige for sure. I have seen similar threads on Nautiques, Supra and Malibus this year. Harsh reality is that even $120K boats need a little tinkering with....especially when new. For example, it's a bad idea in general to break in your new boat at Lake Powell.

Do tell us your prop numbers though just for reference.

I'm sure it will all be made good. Does not really sound like a lemon though...just things that need a little extra love. Except for the stereo, I think they really screwed the pooch on the 2017 stereo systems. But, I have faith Tige will make good on that in the end as well.

Bakes

[Germaine Marine]

Yeah....not unique to Tige for sure. I have seen similar threads on Nautiques, Supra and Malibus this year. Harsh reality is that even $120K boats need a little tinkering with....especially when new. For example, it's a bad idea in general to break in your new boat at Lake Powell.

Do tell us your prop numbers though just for reference.

I'm sure it will all be made good. Does not really sound like a lemon though...just things that need a little extra love. Except for the stereo, I think they really screwed the pooch on the 2017 stereo systems. But, I have faith Tige will make good on that in the end as well.

Bakes

[UNSTUCK]

The issue to me is that new boats seem to have a failure rate that is WAY too high, and we all seem to just accept that. If the auto industry can keep that rate at or below 1% then why not the boat industry? If tige is putting out hundreds of boats then they should only have 2-3 new boats in for major repairs. As of late it seems to 2-3 are enjoying every weekend on the water. That's backwards.

[D&P Powell]

As of late it seems to 2-3 are enjoying every weekend on the water.

Where is your data for that hypothesis? Have you surveyed new boat owners not on this forum? Have you also kept track of the "happy owners with no issues" on this site who have no reason to post? Have you obtained data from ANY sources, or is this just anecdotal evidence from your recent observations? I realize I run the risk of sounding like an arse when I say "I'm really not trying to be an arse", but I truly believe your comments above are way too speculative to even discuss any further. Additionally, if I were posting something like this, and I were in your current position, I would include a disclaimer stating that you are no longer a Tige owner. Your statement may include an unintentional bias. I'm not implying that your post is wrong, I'm simply stating that it's pretty bold and negative without any perceived effort towards the facts. My apologies to the OP for the brief hijack of this thread.

[cbath]

Utah has had a hard time getting a decent dealership to represent Tige'. Bought my first one from High Adventure Powersports, and unfortunately their service department left a lot to be desired. Then Petersen Marine took over for less than a year, didn't hurt my feelings one bit when Germaine stepped in and took over Tige' in Utah. In fact, got such a fantastic trade in offer for our R20, and an even better deal on the purchase of our custom order Z3! I've had 3 visits to the Service Department, first 2 were decent, my last visit was far from what I would call acceptable. In fact if it wasn't cosmetic issues that don't affect the performance or ability to use my boat, I would have refused to take it. I've had assurances from management that things would be made right, and I believe that they will stand behind their word. I do know the service/parts manager was a straight up *******, and he has since been let go. Unfortunately, they need at least 1 front counter Manager/scheduler and a couple more techs in the back to handle the load that they have. Tige' has blown up in Utah since Germaine came in, and I don't think it's going to slow down anytime soon, unless they can't get their service department in order to get issues handled in a timely manner and done right the first time. If that doesn't happen, I'm afraid they will start to loose potential customers or returning customers to other dealers/manufacturers that have a proven track record.


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[Germaine Marine]

Utah has had a hard time getting a decent dealership to represent Tige'. Bought my first one from High Adventure Powersports, and unfortunately their service department left a lot to be desired. Then Petersen Marine took over for less than a year, didn't hurt my feelings one bit when Germaine stepped in and took over Tige' in Utah. In fact, got such a fantastic trade in offer for our R20, and an even better deal on the purchase of our custom order Z3! I've had 3 visits to the Service Department, first 2 were decent, my last visit was far from what I would call acceptable. In fact if it wasn't cosmetic issues that don't affect the performance or ability to use my boat, I would have refused to take it. I've had assurances from management that things would be made right, and I believe that they will stand behind their word. I do know the service/parts manager was a straight up *******, and he has since been let go. Unfortunately, they need at least 1 front counter Manager/scheduler and a couple more techs in the back to handle the load that they have. Tige' has blown up in Utah since Germaine came in, and I don't think it's going to slow down anytime soon, unless they can't get their service department in order to get issues handled in a timely manner and done right the first time. If that doesn't happen, I'm afraid they will start to loose potential customers or returning customers to other dealers/manufacturers that have a proven track record.


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It's a work in progress. My direct cell is 714-306-3999. When your boat needs to go in, call me and I'll make sure you are handled correctly.

[Germaine Marine]

The issue to me is that new boats seem to have a failure rate that is WAY too high, and we all seem to just accept that. If the auto industry can keep that rate at or below 1% then why not the boat industry? If tige is putting out hundreds of boats then they should only have 2-3 new boats in for major repairs. As of late it seems to 2-3 are enjoying every weekend on the water. That's backwards.

This post is backwards.... smh

[cbath]

It's a work in progress. My direct cell is 714-306-3999. When your boat needs to go in, call me and I'll make sure you are handled correctly.

I appreciate the offer, both Dean and Adam know me quite well and know how particular I am.... I most likely will not take my boat back in until I winterize it and am done for the season, as I said, my issues are cosmetic in nature and won't keep me from enjoying my boat. Maintenance items are handled by myself.


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