Think my new boat (2017 RZX2) is a lemon....

[dakota4ce]

Not sure I agree with the inference. Im reading that the boat has made multiple trips to dealer with no resolutions on a couple items and new items popping up. The owner has not yet involved Tige, yet we hope the dealer service dept is taken advantage of all possible help from Tige, the engine manufacturer and any other system manufacture that has supplied components for the boat. IMO, the owner needs a fresh face on the other side of the service counter and the boat needs a fresh pair of eyes on it. Its exactly what I did exactly 11 years ago with our 06.

You can agree or disagree---your prerogative. But shoving $120K boats out the door with simple issues that appear to be oversights is what I am alluding to. Get the $hi+ right before you field the product. At this price point? Absolutely I would expect that?!

And, yes the dealer is part of the chain of events. Well then don't have have loser dealers? Have some accountability for who represents your product.

It's just majorly shameful when discussion a luxury item of this caliber. It's not defensible.

I probably sound like a very harsh dickhead and for that I apologize. I feel terrible for these guys both near and far.




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[dakota4ce]

Think my new boat (2017 RZX2) is a lemon....

Sorry elevated, I know your trying to help. I am sure that's maddening as well.

Maybe the reboot is needed on dealer training and product support.


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[chpthril]

You can agree or disagree---your prerogative. But shoving $120K boats out the door with simple issues that appear to be oversights is what I am alluding to. Get the $hi+ right before you field the product. At this price point? Absolutely I would expect that?!

And, yes the dealer is part of the chain of events. Well then don't have have loser dealers? Have some accountability for who represents your product.

It's just majorly shameful when discussion a luxury item of this caliber. It's not defensible.

I probably sound like a very harsh dickhead and for that I apologize. I feel terrible for these guys both near and far.




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I agree that Tige should not let boats go that are not 100%. With that said, there 3 more opportunities to find and correct those, prior to the buyer hitching up and driving away.

In this case, to which im trying to stay relevant to, which if these issue left the factor and which ones developed after some use. In the case of the later, neither factory or dealer are at fault possibly.

stereo issue? This can be as simple as the owners source of music compared to a factory or dealer rep
Leak around exhaust no one should have missed. Hard to say if this was there or something developed later. Once resolved, the fix will help clear up
ballast timers? Someone brought up the possibility of dealer installed PnP sac. How do you hang this one on Tige
Letter fell off twice. Thats either a defect in the 3M adhesive or an installation issue. One installed at factory, one replaced at dealer.
steering wheel controls? Did i read they worked prior to a trip in for service and did not work upon return? If so, how can you hang that one on tige QC?
Prop not sufficient for ballast amount? Im going to leave this alone until we know any and all engine issues are resolved. We also do not know what is on there now and if PnP ballast was added later.

[sandm]

I believe that germaine is new in northern utah(assuming that's who the OP bought from). when I needed someone to wrap my 22ve to ship last month, I ended up at the supra/moomba dealer as the service guy at germaine was an A$$. 5 minutes on the phone and I knew that I would not want to have my boat serviced there. could be that they don't have all the kinks worked out of the dealership yet and have a solid service team?

[dakota4ce]

Unfortunately, Chp, Tige is the name on the boat, and is responsible for their dealer network to a degree. Aren't they? Not hanging it on anyone specifically. The collective needs to be viewed as a whole, since they all have responsibility for final product and user satisfaction. As you point out, each has places where they're more or less responsible for what is happening.

My friend just spent his third weekend without his boat due to ballast issues. Dealer problem, factory problem, supply chain problem....it doesn't matter really? At least the dealer has him in a loaner, which is nice, but it doesn't perform like the one we spend hours tweaking.

If my warehouse screws the pooch in my business, my customers call me. Right or not, the black spot is on me.

I am more just sad for these guys with $120k boats that don't work.


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[Germaine Marine]

Hundreds of boats going out....

Whether you like it or not some are going to have problems.

It happens with cars, it happens with product of all types. The only thing you can do is try and fix the handful of ones that are having problems...

[dakota4ce]

Think my new boat (2017 RZX2) is a lemon....

True, true.

Although I don't have any $120k brand new cars.


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[Germaine Marine]

What is most important to me right this second is getting this dude fired up and happy with what I know is the best boat on the water. I could go on for days about different makes yadda yadda, it's just not helpful.

Let me get a game plan, figure out the issues, talk with Tige if need be and get him rolling with a fully functional boat.


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[dakota4ce]

Think my new boat (2017 RZX2) is a lemon....

Good thing you're on here to help. I hope you get rewarded handsomely and appropriately.


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[Dandy]

Hundreds of boats going out....

Whether you like it or not some are going to have problems.

It happens with cars, it happens with product of all types. The only thing you can do is try and fix the handful of ones that are having problems...

This is true. The problems and challenges are not only limited to Tige. I LOVE boats...all kinds: Little, big, sail, I just love being in and around boats and because of this, I follow alot of different brands not only in the towboat market. I can assure you that they are not exempt from challenges. Think about the folks purchasing $500K - $1M sailing rigs...they are having challenges too, it is part of purchasing things in a hand build, somewhat one off industry.

I keep seeing the analogy to the auto industry and I feel it is an unfair comparison. As noted, they have alot more tech on the assembly lines and have considerably higher volumes. But again, go onto the auto forums and look around and there are problems there as well, but the difference is that not many of the autos are $100K. A better analogy would be the RV industry. RVs are heavily assembled and tested by people and in many cases the wires and hydraulic hoses are cut to length at install. They don't even know how long the hose from point A to point B is...trust me, I have been through this a few times. There are A LOT of issues with RVs, probably even a higher percentage than the boat industry.

Does this make it hurt any less when the payment for the boat is due. Not at all. The dealers play a key part in keeping the customer happy with their brand and it seems that Tige has a few dealers that have been with them for a while and are committed to the product and then there are the other dealers. We have 2 Tige dealers in MN that I am aware of, one sells Yamaha Jet Skis, Sleds and motorcycles, a few other brands of motorcycles along with Arctic Cat ATVs & Sleds, the other sells campers. The camper dealer has been added in the last 2 years. Not sure how they are doing, but it just seems like it was added to their line as a way to sell something additional - have not hear about their service. Our local Supreme/Centurion dealer is very committed to their line and only sells docks/lifts and a line of pontoons additionally. Our Malibu dealer is Malibu/Axis and a line of pontoons. The local MC Dealer sells Supra/Moomba as well. Just a few examples, but I think Tige really needs to find a way to hook up with dealers that are committed to their product and the sport.

To the OP. As mentioned already, document everything. It can be difficult to troubleshoot issues if they are intermittent. I would start by reaching out to your dealer and getting them in YOUR boat with YOU and on the water. Show them what is going on, get them to document it and get them to fix it. If the dealer is unwilling, then it is time to go direct to Tige and see how they can step up/in to help. Your dealer relationship is important, so try to salvage it if at all possible.

[ragboy]

One thing to check, if the boat is taking on water, that could also be a huge part of your power issue. If you feel up the ballast and then have 6 inches of water or more, and I am guessing a 460 motor and altitude? I have had this happen more than a few times where there is some ballast leak or another way water is coming in and then you are seriously loaded down.

[LTWellman]

I agree. I've got a few fit and finish issues with my 17 that leaves me scratching my head as to how they weren't caught before shipping.

The QA guys at the factory may need a swift kick in the butt or a new job. I've also lost a few decals, currently missing a G.

[chpthril]

Good thing you're on here to help. I hope you get rewarded handsomely and appropriately.

As an employee of a dealer, wouldnt this fall under normal day at the office?

that leaves me scratching my head as to how they weren't caught before shipping.

What about the 3 opportunities prior to even taking delivery? Doesnt that make you go huh?

Seriously. Its not like we buy these boats all boxed off the warehouse shelf at Cosco. Yes, the factory should not let them go, but how many opportunities after that could some issue been caught and resolved, yet we flame the factory and praise the dealer. Sounds like as a consumer, WE are not holding anyone accountable. is it easier to blame the factory and look the other way for the dealer for fear of souring the dealer relationship?

The QA guys at the factory may need a swift kick in the butt or a new job. I've also lost a few decals, currently missing a G.

If dealers followed procedures, then the factory would have a better idea of where the process is breaking down.

[Germaine Marine]

We have a handle on it. I would assume Nico isn't taking rollers over the bow.

In all seriousness, ballast issues sometimes are a pain to figure out. For example Germain Utah filled this specific boat up and let it sit for 2 days... No leaks. Thought it was good. Without seeing the boat first hand my guess is the boat has an issue on the exit side of the pump in the bow or a hose. Just an educated guess. The boat isn't draining completely either.

Couple a leak with all water going into the bilge and you have all the signs of a motor being sluggish etc.......

We can speculate for days... A lot of the issues have been fixed but we need to shore up the head scratchers... which we will.

Like I mentioned before, my phone is always on, I can assure you everyones main concern from the owner Noah Germaine down is to make sure the end user (Nico) is happy and his boat operates like it did the day he demoed/lake tested it which left him ecstatic.

Pending its nothing major, and after a successful lake test with the owner, the goal is for the boat to be on the water making monster waves in time for the weekend.

[Germaine Marine]

Good thing you're on here to help. I hope you get rewarded handsomely and appropriately.


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Thanks bud.