Unhappy with my Boat

[Chad Montgomery]

I have to agree that the dealer is the final OC before the boat is delivered to the customer. We inspect each boat thoroughly when it arrives from the factory. We check the gelcoat for blisters, fiber bloom and scratches(Helps having the x fiberglass QC insector from Brunswick Boat Group)We then do a full inspection on the tower, interior, accessories etc. The techs then prep the engine and boat and finally it is water tested including timed filling and draining of the ballast system. We normally like to put between 2 and 5 hours on a boat before delivering it to the end user.
If your dealer isn't fighting for you on mechanical or cosmetic issues plain and simple find a new dealer. They should be getting you fixed asap even if that means sending a tech to your dock on Saturday evening at 8pm, its not all about the sale but the service that follows the sale. We certainly are not one of the biggest or oldest dealers but thus far Tige has been great to work with on any issue that arises.
Hopefully they get your transmission replaced quickly and you can get back to enjoying how great Tige boats really are.

[lee]

Talked to the dealer today and there gonna have to replace the transmission. Parts are ordered.


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If they are replacing the transmission, why do they need parts?

[chpthril]

I dont think anyone surfs more boat forums then me and I work on boats for a living. Guess what, id own a Tige tomorrow. Read into that what you want. My 06 had issues the 1st season and a weak dealer was the biggest issue. I got hooked up the area sales rep and the rest is history. 9 year later am im still a tige fan. Yes, Tige does let some things get out of the factory that they shouldnt, but the dealer has 2 opportunities to correct those before the buyer ever takes delivery. If a boat is having repeated issues, as in the same symptoms keep returning, the dealer has resources that they need to reach out and take advantage of. I totally get when Tige says they need customers to work through their dealer. But, if you feel that your dealer is not getting it done, then dont be afraid to ask for an audience with the dealer rep. Ask some tough questions like is my dealer doing all they can and is tige and the other vendors giving my dealer the support?

I hate to say it, but in way too many cases, it seems like the dealer is dropping the ball, but puts all the blame on the manufacturer in order to save face with the customer. There are many great Tige, and other boat dealers out there, but you dont see them mentioned on the forums.

[gibbs114]

I have had many great dealers in the past unfortunately just not my Tige Dealer. The are the worst I've ever seen and is the reason they are no longer in business and the owner in jail for the things she's done. Tige has been good to try to help so far in my situation but I need to see results. I know everyone gets good and bad boats I've just never had a problem with a new boat until the Tige and I have had multiple as I buy a new one every 2 to 3 years and have had many different brands. I not trying to make anyone mad or talk bad about Tige at all. I love my Boat it makes the best surf wave I've ever had but I need it running not in the shop.


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[Tomp]

If I didn't like or have faith in Tige I would have traded on another brand.
Ordered nearly the same exact boat with a few more options and the 2015 motor change gives me a different motor than what I had.

My main issues were most likely more an Indmar issue than a Tige issue.
The motor said Indmar on the label not Tige.
Also that exact power train was used for years on allot of other brands so I could have been an upset owner of another boat brand.

[Z1Fan]

I sold my tige one year after I bought it, for the simple fact is the dealer sucked plain and simple, I just felt 75k wasn't a high enough purchase price for them to take me seriously.... Not sure why, but I believe that dealer losing the tige award few years in a row bow is saying something about said dealer. I think he got to big and could not handle it, and it shows, but on the other hand, getting into from tige themselves was pretty good... But once again boats to me are mostly all the same, it really boils down to the dealer.. And I learned the hard way, but such is life

[Dandy]

Tomp has a very good point. When you look at the boats, and WA Boating pointed this out in his Reveal thread (http://www.tigeowners.com/forum/show...-and-WakeTouch) as well that the hulls and interiors are the majority of what boat manufacturers actually produce. I would guess that most of them even source their fiberglass and gels from 1 of just a handful of suppliers. A lot of the issues that buyers have are really more of an issue of the supplier of the component not the manufacturer itself. This is where the dealer along with the manufacturer can and will make a difference. Part of why we bought a Tige was PCM driveline - had a reputation for being tried and dependable. When we looked towards a replacement boat, I didn't have confidence in the new motor line of Ford blocks put together by Indmar, which is part of why we looked hard at Nautique and Centurion - PCM driveline. Look back at the 90s-2000s boats prior to touch screens, pretty much all Faria gauges (still is on most gauge equipped boats). Many speed control systems were Perfect Pass "rebranded" with the Boat logo on the gauge. The list goes on and on. To some extent the boat companies are really design and assembly, no truly manufacturing with the exception of a few items (granted they are the significant part of the boat). I feel that a lot of blame really gets placed on the brand of boat when in many cases the "common issues" with a certain make/model/year are really the result of a supply chain issue. The QC during the assembly process by the mfg and prior to delivery by the dealer is what can truly set one company apart from another with regards to quality and dependability (intellectual property aside)

[bags]

For what it's worth, and yes I realize that I'm new to the forum and my opinion is just like everyone else's, it's just an opinion. I purchased my first new malibu from a dealer that had really good customer service initially then as months went by and problems arose he became more distant. That being said, he folded within a year of my purchase. While the dealer folded I was able to get in touch with the regional rep whom really saved my butt and helped me out. Sold the bu this year and bought a Tige, mainly for the surfing and the fact that I wanted something with a warranty. Well took delivery of the boat, several issues arose, and it had developed into a thorn in my side. It's unfortunate that individuals that sell products, whether an 90+k boat or a $20 dollar razor (will explain the razor here in a bit), cant step up to the plate and accept responsibility and correct the situation within a timely manor and no the excuse " burning the candle at both ends" is not a good excuse in my eyes. There is no reason it should take three days for a return phone call, no reason any product should be delivered without pieces, nor should it be delivered without working components(with all that being said, everything is getting fixed however it has taken several months to get there). The reason for the prep charge and last final quality control check from the dealer is to avoid these issues and if they are issues they need to be upfront and honest and give a timetable of when the repairs or components are expected to be in or fixed. I also expect when calling the manufacturer about product specific questions, that I get resolution or guidance on where to find the answer, not call this other manufacutrer. I find it ironic that anyone can sell a product and not know that said product inside and out.

Customer service can either make or break your product especially when spending large amounts on boats such as we all have done. The best customer service I have ever received was from a company named Dollar Shave club. I had a few situations where my razor handle broke because of dropping it and all it took was one email and a phone call and the problem was fixed immediately with no questions asked. They even gave me a credit for taking time out of my day to contact them about their product. I've found that having the customer's best interest, or at least having the customer feel like they are a number one priority for the manufacturer goes a long way.

Will I continue to support Tige, yes because they have sold me a product and I love the looks, fit, and finish however will I highly consider another manufacturer for my next purchase because of the issues? Very possibly

[gibbs114]

New info on my boat. The dealer pulled my transmission yesterday and found the the drive shaft was the problem the whole time now I'm gonna have to wait for a new drive shaft to get there. They are gonna go ahead a replace the transmission along with the drive shaft I was told I would get the boat back next week.


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[Ewok]

What was the original problem that made them look at the transmission? Was it a noise or vibration?

[gibbs114]

The boat would cut out when getting up to speed the motor would rev up like it wanted to go but would not.


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[LKG PH Creek]

Oh, so you hit something and bent the drive shaft!?!
It's a joke people, only a joke. Move along, there's nothing to see here :-)

[dom w. forte]

Tomp has a very good point. When you look at the boats, and WA Boating pointed this out in his Reveal thread (http://www.tigeowners.com/forum/show...-and-WakeTouch) as well that the hulls and interiors are the majority of what boat manufacturers actually produce. I would guess that most of them even source their fiberglass and gels from 1 of just a handful of suppliers. A lot of the issues that buyers have are really more of an issue of the supplier of the component not the manufacturer itself. This is where the dealer along with the manufacturer can and will make a difference. Part of why we bought a Tige was PCM driveline - had a reputation for being tried and dependable. When we looked towards a replacement boat, I didn't have confidence in the new motor line of Ford blocks put together by Indmar, which is part of why we looked hard at Nautique and Centurion - PCM driveline. Look back at the 90s-2000s boats prior to touch screens, pretty much all Faria gauges (still is on most gauge equipped boats). Many speed control systems were Perfect Pass "rebranded" with the Boat logo on the gauge. The list goes on and on. To some extent the boat companies are really design and assembly, no truly manufacturing with the exception of a few items (granted they are the significant part of the boat). I feel that a lot of blame really gets placed on the brand of boat when in many cases the "common issues" with a certain make/model/year are really the result of a supply chain issue. The QC during the assembly process by the mfg and prior to delivery by the dealer is what can truly set one company apart from another with regards to quality and dependability (intellectual property aside)

Just a side note, the PCM engines all the way to 2002 were primarily ford GT40s which is what established PCM as a very dependable power plant , when ford pulled out it forced PCM to GM , which Indmar left ford in 1993 because they knew ford was pulling out , so the return to ford due to the discontinueation of the GM small block is a logical and wise move , as well as ford engines are further advanced then the current 6.0 and 6.2 GM engines which are 15 year old designs that are good but not near as fuel or performance effient.

[dilpickle]

Just a side note, the PCM engines all the way to 2002 were primarily ford GT40s which is what established PCM as a very dependable power plant , when ford pulled out it forced PCM to GM , which Indmar left ford in 1993 because they knew ford was pulling out , so the return to ford due to the discontinueation of the GM small block is a logical and wise move , as well as ford engines are further advanced then the current 6.0 and 6.2 GM engines which are 15 year old designs that are good but not near as fuel or performance effient.

Just out of curiosity, how do you feel the Ford is more advanced than the GM? The largest difference that I see between the two would be OHV vs SOHC. At the RPM range these engines operate in, there is no advantage in HP or torque to justify the extra mass & complexity for that setup.

[dom w. forte]

The ford has (1) bigger stroke at 3.74 to the gm 3.62 which will give more torque at any given rpm, (2) due to the OHC has wider bore spacing for larger valves and less moving parts for lower friction, (3) more liniear torque with OHC with more optimum fuel and spark control and valve position in the heads.
On a side note NHRA is been having a fit trying to figure out how to come up with good classes for the CobraJet fords which are 5.0l that are destroying the COPO Camaro 6.2 l and 6.4l Hemi , look Ive been a Big Three guy for years with my share of Corvettes but Ford invested heavyly in engine technolgy and it shows , look at the fuel economy numbers with the Indmar Raptor we cant believe what were seeing at our events.