Question for those that ordered new boats this season

[wakerider3989]

please tell me this isnt true...according to yall our boat we ordered in the end of march probably wont be here till halfway through the summer even though our dealership told us mid may....wow you dont know how depressing that is to hear

[wrangler]

To be sure, I wasn't ragging on the Tige staff...they have been nothing but professionals in my limited dealings. I suggest emailing one of the Tige staff from the board and talking through the issue with them... You can find them in the membership directory...

[drgibson]

You just have to assume that the new factory is slowing down production. I was there last week while passing through Abilene. It's very nice but it must be three times the size of the old one which probably means a lot of new employees to train. While I was there, they were taking delivery of new office furniture for folks there but, I agree, a phone call to update the progress . . . or lack of progress, would be a professional touch. Certainly helps in my business but it's hard to get the employees to buy into that belief sometimes.
David

[Matt Garcia]

Originally posted by akdoc
I agree with Wrangler, I think its time Matt or Andrew chime in and tell everyone why the production has been so terrible this spring. Incentives would be nice. If Tige was in any other industry they would be closing shop, the wakeboarding industry is the only place they could get away with such poor delivery on what they promise.

Since I don't work at the factory I cant tell you the reasons why his boat is delayed. What I do know is that Tige has had a really busy and yet another successful year. What I will do is forward this thread to the folks at Tige and let them become aware of the situation. Just hang in there, soon enough you will forget about the long wait.

[Tequilasun]

Sorry you guys are waiting so long, I'm sure it is a real bummer.

Can you hit up your dealer to let you use one of there demo boats for a weekend?

I guess all the waiting will make the delivery that much sweeter...not that you want to hear that

[tjspacewrangler]

Great news! Boat shipped yesterday and due to arrive at dealer this evening or early tomorrow. Looks like I'll be on the water this weekend. Thank goodness.

[NICKYPOO]

See, all you had to do was cry about it a little bit.

In all seriousness though............Sweet! Get some picks up so can check her out.

[wrangler]

Congrats... Now, not to be a buzzkill or anything, but sometimes there is rigging and work that has to be completed at the dealer... Things that took some time for us were tower, stereo, heater etc... Just a heads up to ask the dealer so you don't get too disappointed when he tells you that water isn't in your plans for this weekend... Then again, maybe it is... Check it out... wrangler

[xpjim1]

Congratulations

You must live somewhat close to the factory to have it shipped and recieved in 1 - 2 days. Enjoy the boat

[zany]

I not sure you want to here this but,
I put in my order for a 24ve at the Corona shop in mid March and the my boat arived last week (five weeks) and the dealer has installed all the extras on it and I take delivery at the lake on Thursday. I'm not sure why my boat went thru the system so fast, it might have to due with the volume the Corana shop does. I will post pictures after Thursday.

[tjspacewrangler]

Originally posted by xpjim1
Congratulations

You must live somewhat close to the factory to have it shipped and recieved in 1 - 2 days. Enjoy the boat

Actually, not really. I'm in South Carolina. But my dealer customarily receives the boats from Tige in 1 and a half to 2 days. His last shipment left Tige on Thursday a.m. and arrived to him on Friday. .....Don't know how they do it, but I'll take it.


Wrangler....He says to give him one day to get it ready for me, so I'm holding him to it. Thus, I plan to be on the water this weekend.


Zany.....you suck. Nah, just kidding. But 5 weeks!! Holy crap, I would've settled for 10 weeks!

[akdoc]

Still no response from the factory on this thread. That kinda fits what has been going on anyway.

[wrangler]

Sounds like you have things set to be on the water this weekend... We'll expect some pictures to be sure!!! Good luck, enjoy and be safe...

[dogbert]

One possible explanation for the differences in ship time may have to do with dealer success. Given that it takes a fixed amount of time to build a boat, and it's not 24 hours as it is with cars, they probably have to allocate their slots accordingly. There's maximum capacity that they simply cannot exceed. If I were Tige, I'd allocate slots to dealers that are moving boats because that way I'd be maximizing my capacity ulilization. As someone posted, they have tripled their theoretical capacity. However, as NICKYPOO correctly pointed out, this probably took some adjustment on their part with respect to their build process. Any operations guy will tell you that when that happens, you slow down to reduce the risk to quality. While I'm as anxious as the next guy, I'd rather wait for better quality than have them rush it.

The good news is that they are building more boats than ever. This affords them the opportunity to improve their processes (and consequently quality) because they have a larger base from which they can learn. It's a lot easier to work out production kinks when you have lots of deliverables because statistical sampling is more meaningful. If you have fewer samples, it's a lot harder to identify potential problems and correct them.

Sorry for the theoretical mumbo jumbo, but it's what I do for a living

[tbarrett]

I am hopeful that I can shed some light on this issue. First let me explain that I have been associated with Tigé for 10 years - 9 years as a dealer, and 1 year as the National Sales Manager. Dealers have always been able to reasonably predict production times, but this year a few factors have made this process difficult. First, the demand for our boats has exceeded dealer and factory expectations. Increases in production were calculated collectively last year, but demand has far exceeded those predicted increases.

Second, Tigé’s move to our new production facility contributed to some delay in production. Even though our move took place during the Christmas and New Year holidays and was very well planned, there were still many components that contributed to additional delays.

In order to meet the current demand for our boats, we have increased production by 50%. While dealers and ultimately our boating customers are experiencing delays that are out of the ordinary, Tigé will be back to more predictable production times in the near future. We are working very hard to meet your needs in a timely manner and bring better production forecasting to our dealers. We appreciate your patience.
Terry Barrett
National Sales Manager
Tige Boats Inc.