Tige Z3 on ebay

[skippabcool]

I guess it boils down to what is best for the dealer vs. what is best for the consumer. Tige doesn't sell boats to consumers, dealers do. So if corporate is smart, they take care of their dealers. That doesn't always work out best for us consumers, but it keeps the dealers in business, and without a dealer, we wouldn't have a Tige to buy.

I don't pretend to understand it, and I have had a hard time believing it, but I hear over and over from dealers that they need to sell boats to stay in business. They find it extremely difficult to stay in business just doing service. So if everyone goes and buys boats outside of their local dealers, then you won't have a local dealer to take it to for very long. That is just what I hear from many different dealers, so don't shoot the messenger.

True but if the consumer doesn't buy then it hurts not only the dealer but the factory.

If all the dealers were in the same ball park on prices and the prices weren't a mystery then a consumer would have no incentive to shop around. Unless there was substantial tax savings.

[skippabcool]

I guess that is how they get the price they want by using the warranty as a bargining chip. How come you can buy a Ford, Chevy, Dodge or any other vehicle and take it to any dealer for warranty work. You spend twice as much on a boat and a dealer can tell you he is not touching it because you never bought it off him. Shouldn't Tige be able to talk to their dealers and help a guy out. As far as I am concerned that dealer is not doing much for Tige's name by operating like this. Just my 2 cents. Nice boat by the way!!

I was looking at buying in Alberta to save the tax and talked to Hyperactive Watersports. When I asked them if the 360service would be valid in my town they said I would have to make those arrangements with the local dealer. I don't get why it wouldn't be honored.

How do dealers handle a customer that has moved? If I buy from one dealer but move to where another dealer is located will they honor the warranty? Are you treated as a new consumer to them or just another boat owner.
There are dealers that show preferential treatment to those that have bought from them, not that they have the brand that the support.
This is one thing that would hold me back from buying new. If I m paying extra for the comfort of a warranty but not guaranteed then the extra is not worth it.

[iamcdn]

The dealer in my town would do warranty work I think but I am not sure about the 360 service. I would do my best to buy locally for sure

[lorney]

Skippa. The way I understand it is if you already own a boat and move to a new area they will transfer the 360 service plan. If you buy from outside your area Tige will not transfer the 360 plan to your local dealer. The warranty is up to the dealer as to whether or not he wants to do it. The thing I don't understand is that I am assuming the dealer would get paid by Tige for the warranty work he does. So by refusing to do the warranty work he is also not making money in his service department. Maybe I am wrong with how they get paid for warranty work but this is the way I understand it. So yes he didn't get the boat sale but for the prices they charge for simple service like an oil change you know they have to be making decent money with the service.
Now if the dealer doesn't have their own service shop then they don't really care what happens to your boat or how you get it fixed if they never sold it to you. They never made any money on the sale and they won't make any money on the service. If they third party their service work why should they do warranty work for you if they aren't going to make anything.
I think this is where Tige should step in and help the customer that bought one of their boats. The third party service doesn't work well any way even if you buy the boat from them because now you are taking your boat to another place to get it fixed. That guy sells a different brand of boats and has his own customers to take care of first. I have a few buddies that have bought Tige's in this situation and the service they recieved has turned them off from buying another Tige.
I just don't know why I can take my truck to any Dodge dealership I want and I have no problem getting service. Maybe this is standard practice in the boat industry but I still don't think it is right.

[iamcdn]

My dealer has told me that Tige does pay them to do the 360 service but I am not sure about the warranty work. I am in the process of trying to decide between a Malibu and Tige. The Tige is my first choice but the Malibu dealer is much more established. The Tige dealer just started carrying Tige's 2 months ago, is a small shop run by a father son team. They are great but could be gone in a year.

[Ewok]

I can confirm that if you buy a boat from a local dealer and move to a new region or new dealer area, they will honor the warranty. The way I understand it, Tige dealers will not let you buy a new boat outside their territory, but you can buy a leftover (last years) model boat from any dealer and your local dealer should do the warranty work. Some dealers have said they wouldn't do work because you didn't buy from them but I don't think it's the norm. As someone who moves around the country a lot, I agree, your service at the dealer should not depend on where you bought the boat, a Tige dealer should do warranty work regardless. It's too bad they can't have a better dealer network with the ability to do dealer trades to get local customers the good deals from a leftover boat 3 states away, so that the local dealer can help provide consistent service to the customer from day one.

[talltigeguy]

Skippa. The way I understand it is if you already own a boat and move to a new area they will transfer the 360 service plan. If you buy from outside your area Tige will not transfer the 360 plan to your local dealer. The warranty is up to the dealer as to whether or not he wants to do it. The thing I don't understand is that I am assuming the dealer would get paid by Tige for the warranty work he does. So by refusing to do the warranty work he is also not making money in his service department. Maybe I am wrong with how they get paid for warranty work but this is the way I understand it. So yes he didn't get the boat sale but for the prices they charge for simple service like an oil change you know they have to be making decent money with the service.
Now if the dealer doesn't have their own service shop then they don't really care what happens to your boat or how you get it fixed if they never sold it to you. They never made any money on the sale and they won't make any money on the service. If they third party their service work why should they do warranty work for you if they aren't going to make anything.
I think this is where Tige should step in and help the customer that bought one of their boats. The third party service doesn't work well any way even if you buy the boat from them because now you are taking your boat to another place to get it fixed. That guy sells a different brand of boats and has his own customers to take care of first. I have a few buddies that have bought Tige's in this situation and the service they recieved has turned them off from buying another Tige.
I just don't know why I can take my truck to any Dodge dealership I want and I have no problem getting service. Maybe this is standard practice in the boat industry but I still don't think it is right.

Most dealers are good folks and will service a boat that is even bought out of area, but a few will not. And you can be sure that when your boat busts on July 3rd, you aren't getting into the shop.

See my post above...again I am just reiterating what has been stated by many dealers...Somehow they don't feel they make any real money on oil changes and service. So they feel ripped off when a new boat comes in for them to change the oil. I would like to see the numbers, personally, but I have heard this from enough dealers that I think there must be some truth to it. Just the messenger...maybe Dom Forte will chime in, I know he has mentioned this more than once.

[lorney]

I bought a year old left over boat and was told by local dealer that no warranty work would be done. I guess I should have bought new from him and paid an extra $12000 or so just to get warranty work done there. I guess I can use my savings towards taking my boat back to dealer I bought from if any issues arise.
Hey Tall I am not doubting what you are saying about the service numbers. They definatley make more off the original sale then the service. I just don't understand why it needs to be different between the boat and auto industry.
I am not sure what the costs are for filters and oil but I paid about $360 for oil and fuel filter change. There has to be some profit there. Maybe Tige doesn't pay that much.
Loved the boat though and has run great for the first summer. Put about 50 hours on it this summer and you can't beat that for quality time with the family.