2012 RZ2 has landed!

[Paublo]

I believe this thread is more about the best way to resolve an issue with a dealer or manufacturer, than the problem itself. Everybody (and this includes "Nobody")responds to problems differently. You are spending an incredible amount of money on a discretionary purchase. You have many options on where or what you spend that money. Each time time I purchased a new boat (3 in last 12 years), the dealer was a significant part of that decision. They are in business to make a profit and can only do that by selling a quality product at a fair price and provide a level of service that makes me happy enough to return and tell others.

The quality product portion is mainly Tige's responsibility, but the dealer is there to take care of things that get missed or break, and ready the boat after shipment. It sounds like you have issues that got missed by Tige and some dealer prep was lacking, although you are not "hacked about what they didn't do." Since you feel that the "dealerdhip has a bunch of really nice guys" why not give them a chance to correct every one of your concerns before igniting the feelings of a large group of passionate Tige owners? Then if the squeaky, flexing floor, or scuffs on the vinyl or gel coat, or anything else isn't fixed, you have the combined resources of a very large and knowledgeable group of owners to help.

I am not suggesting you drink Tige kool-aid, ignore real problems, or hide the truth. Just take a deep breath, relax, and let the dealer make it perfect. If you are then less than satisfied with the outcome, take the next step which could include talking to Tige, getting help from other owners, or posting videos on the internet, etc.

[Nobody]

I believe this thread is more about the best way to resolve an issue with a dealer or manufacturer, than the problem itself. Everybody (and this includes "Nobody")responds to problems differently. You are spending an incredible amount of money on a discretionary purchase. You have many options on where or what you spend that money. Each time time I purchased a new boat (3 in last 12 years), the dealer was a significant part of that decision. They are in business to make a profit and can only do that by selling a quality product at a fair price and provide a level of service that makes me happy enough to return and tell others.

The quality product portion is mainly Tige's responsibility, but the dealer is there to take care of things that get missed or break, and ready the boat after shipment. It sounds like you have issues that got missed by Tige and some dealer prep was lacking, although you are not "hacked about what they didn't do." Since you feel that the "dealerdhip has a bunch of really nice guys" why not give them a chance to correct every one of your concerns before igniting the feelings of a large group of passionate Tige owners? Then if the squeaky, flexing floor, or scuffs on the vinyl or gel coat, or anything else isn't fixed, you have the combined resources of a very large and knowledgeable group of owners to help.

I am not suggesting you drink Tige kool-aid, ignore real problems, or hide the truth. Just take a deep breath, relax, and let the dealer make it perfect. If you are then less than satisfied with the outcome, take the next step which could include talking to Tige, getting help from other owners, or posting videos on the internet, etc.

Deep breath, relaxed and now........I have to disagree on this.

[correll]

Thanks to everyone who takes the time to help us get better at delivering the best possible boat. The center floor will give a bit when walked on but should not squeek or rattle. Please take your boat back to the dealer and we will make sure that it is corrected. I apologize for the poor delivery state of your boat, we hold our dealers to a higher standard. While I prefer to read the posts where everything is great we learn more how to improve from these posts.

Rick Correll

[Timmy!]

See...Tige reads this board. Thanks for following up Rick.

[Iwndr]

Thanks to everyone who takes the time to help us get better at delivering the best possible boat. The center floor will give a bit when walked on but should not squeek or rattle. Please take your boat back to the dealer and we will make sure that it is corrected. I apologize for the poor delivery state of your boat, we hold our dealers to a higher standard. While I prefer to read the posts where everything is great we learn more how to improve from these posts.

Rick Correll

This is why I like Tige

[Ewok]

This is why I like Tige

X2

[Nobody]

I like Tige because my ski boat is also rock concert and a fishing boat.

Who is Rick Correll?

[dingleberry]

Who is Rick Correll?

President of Tige Boats

[Nobody]

"we hold our dealers to a higher standard"

But what about the final inspection people??

[2thdoc01]

[QUOTE= IMO, when you don't give the dealer/mfr a legitimate chance to fix the issue and just post up videos, you are only souring any relationship that you had with them. I kind of agree with Robert, you would want your own customers to work things out with you before telling the world.[/QUOTE]

I told them that I was posting the videos....Im not ripping on my dealer at this point.....I did so to see if anyone else had this issue, and if so what was done. As I said, these guys are a biiiiig dealership with 4 states and a few dealerships, but their first spring with Tige. So they dont have the experience with this brand to draw off of...thats why i wanted input from all you guys.

How I would handle it?...

I would offer me something to rectify the empty tank of gas and the filthy boat...although they did apologize....but still. My new cars and trucks all come full of fuel and spotless.

I would take the hatch off another boat and try it in mine to see if it made a difference. They actually have another white hulled rz2 in the showroom.

I would ask tige if this has been an issue in the past...if not...send another white hatch. If it has been an issue...tell me what solves it.

If I were Tige and it was something we see...id have the guys in the factory glass the crap out of that area and use another (3rd) set of hinges to support the weight.

Id also look to find away to secure the hatch in such a way to be able to open it as needed.

my .02

[bspot]

How would you feel if you messed up a crown on someones tooth and before they gave you a chance to rectify it, they posted a video on you tube about your dentistry?

[Joeprunc]

This thread is getting all caddywonked. Thedoc took the video off the internet.

I hope Tige and the dealership make things right for you, and you get out on the water with a smile.

[Nobody]

How would you feel if you messed up a crown on someones tooth and before they gave you a chance to rectify it, they posted a video on you tube about your dentistry?

Dentist analogy 101??

We may LOVE our boats but this is the 21st century.

The millennials are a whole new generation unlike us baby boomers. They will speak up, speak out and use social networking that will put the fear into "any" institution or manufacturer who dares cross the line. A great example and the most recent is the Bank-of-America stunt of attempting to place a charge on debit use. Who said no? A hand full of Millennials said no, and did something. Then took Facebook and social media by the horns and Bank of America did a back peddle. Where were the baby boomers?
(I'll refrain)

It is my opinion that the Millenials will be the next great generation that will reform American back to a powerful middle class and restore true democracy to the US.

For us baby boomers, we're to concerned about ourselves, our nest egg, and too afraid to speak out. We typically don't give a hoot about our neighbors welfare. We will kowtow to large corporations and institutions, but the Millenials will flip the almighty bird and take a stand for whats right.

This was a perfect example. The boat owners true beef was about factory quality, then secondly the dealer.

The boat owner got a response from the President of Tige to correct the issues, but it seems the main issue of mfg quality was skirted IMO.

The customer just spend $85K. In my book the customer is always right regardless of the approach style.

This thread is a GREAT example of how one person can get the attention of a manufacturer with gross sales exceeding 40 mil.

Good job!!!! Bravo!!!!

I hope others follow your example, and I'm SURE others will not agree but that's what makes this board entertaining and enjoyable.

[Wickedcummins]

Dentist analogy 101??

We may LOVE our boats but this is the 21st century.

The millennials are a whole new generation unlike us baby boomers. They will speak up, speak out and use social networking that will put the fear into "any" institution or manufacturer who dares cross the line. A great example and the most recent is the Bank-of-America stunt of attempting to place a charge on debit use. Who said no? A hand full of Millennials said no, and did something. Then took Facebook and social media by the horns and Bank of America did a back peddle. Where were the baby boomers?
(I'll refrain)

It is my opinion that the Millenials will be the next great generation that will reform American back to a powerful middle class and restore true democracy to the US.

For us baby boomers, we're to concerned about ourselves, our nest egg, and too afraid to speak out. We typically don't give a hoot about our neighbors welfare. We will kowtow to large corporations and institutions, but the Millenials will flip the almighty bird and take a stand for whats right.

This was a perfect example. The boat owners true beef was about factory quality, then secondly the dealer.

The boat owner got a response from the President of Tige to correct the issues, but it seems the main issue of mfg quality was skirted IMO.

The customer just spend $85K. In my book the customer is always right regardless of the approach style.

This thread is a GREAT example of how one person can get the attention of a manufacturer with gross sales exceeding 40 mil.

Good job!!!! Bravo!!!!

I hope others follow your example, and I'm SURE others will not agree but that's what makes this board entertaining and enjoyable.

Anyone can figrue out true cost of building a boat witch is much cheaper than a car and figure out there making good money on every boat sold.. Right now there climbing and almost on top but its the small things that are going to knock them back down IF they dont correct them!!!!!

IF tige where to send out a letter and plaster it all over WE STAND BEHING OUR BOATS AND WILL FULLFILL THE WARRANTY TILL IT REACHS THE END DATE NO MATTER WHO OWNS IT BECAUSE WE TAKE PRIDE IN OUR PRODUCT AND BELIEVE ITS THE BEST AND WILL STAND BEHIND IT! That right there would probably boost there sales alone!

Example ATS diesel Used to warranty there transmissions the same as everyone else 3yr36,000 miles. They decided he we are the best at this lets prove it to people and lets make sure we are the best and put a 5r,500k warranty on em... There sales TRIPPLED over the prevous year.. Think about it! Saying your the best and proving it is another story! Stand behind your product and be proud of it and sales will follow it greatly!

[Wickedcummins]

I can tell you this the first boat company that come out and stands behind there warranty till the effective dates up no matter who owns it Im buying there boats till I die becuase thats american pride and I support it!!!!!