how pissed would you be at this point?

[bamabonners]

I was going to call him on it too since I have never seen any 'my windshield/swim platform is falling off' threads. I think it will boil down to the fact that he used to be a Malibu dealer and has seen it personally. But I didn't want to derail the thread...but since Bamabonners started it...

Just to be fair...here is the Malibu guy who had gelcoat all over his brand new vinyl:http://www.themalibucrew.com/forums/..._1#entry524443

Exactly. All makers have their duds that come off the line. The thing that makes the customer happy is how the dealer and manufacturer handle the problem. In that issue, i believe that malibu took the boat back and is making him another one. I would suspect that Tige would be willing to do something similar. At this pricerange, the service after the sale and manufacturer support is what makes people happy. The dentist is correct as well - some things should be caught by QC at the factory. Gelcoat and interior parts should be caught at the factory and never even sent to the dealer.

[Wickedcummins]

uh no. cannot dis-agree more with this last statement You buy a product expecting the "kinks" to be worked out. even more so with a price tag that is this much. That is BS imho. you dont buy a new car have 25 punch items on a list an say it will be awesome down the road. (how much more was that boat then your new truck anyhow?)

I see that 3rd party mfg defects or recalls happen.. but items that Tige controls.. no excuse. That is what Quality Control is for. Either your doing it or your not. Look at how much time and money your boat costed you. Dont get me wrong I love my boat, but the simple issues I have had to fix could have all been taken care by some quality control process, much like the ones you listed.

agree totally

[Nobody]

uh no. cannot dis-agree more with this last statement You buy a product expecting the "kinks" to be worked out. even more so with a price tag that is this much. That is BS imho. you dont buy a new car have 25 punch items on a list an say it will be awesome down the road. (how much more was that boat then your new truck anyhow?)

I see that 3rd party mfg defects or recalls happen.. but items that Tige controls.. no excuse. That is what Quality Control is for. Either your doing it or your not. Look at how much time and money your boat costed you. Dont get me wrong I love my boat, but the simple issues I have had to fix could have all been taken care by some quality control process, much like the ones you listed.

Why is it ok for a boat mfg to shove sloppy workmanship out the door but not a car mfg? Anywho...well said gcombe74.

[91Terminator]

Why is it ok for a boat mfg to shove sloppy workmanship out the door but not a car mfg? Anywho...well said gcombe74.

If you only knew how many cars and trucks came off the line with missing spot welds and bolts and stuff not 100%. Its no different. You just have never seen it before it all boils down to dealers. Dealers are the last QC check. Stuff will go out the door missed by a human weather its the 3rd Tige out the door that day or the 100,000th tundra out the door that day or the 500th Bentley. It is the dealers responsibility to do the last QC check resolve the problems and keep the customer happy. Thats why we are here. You are supposed to come to us with your issues and we will go to tige/toyota/bentley and get them taken care of. then we will follow up and make sure your happy.

Good luck to the OP hope you enjoy the boat!

[spenchey2]

Being in a family of 8 auto dealerships, it is very rare to find a problem with a vehicle. When there is a issue most of the time it was caused during shipping, not something the factory missed.

Here is my issue with the whole thing. You pay close to, or above, 6 figures for a new boat that was hand build. It shows up with several issues. You pay over 6 figures for a hand built, sport or luxury car, and the factory makes damn sure nothing is wrong with it.

If i'm paying that much for a boat the stickers better not be peeling off it with less than 10 hours on it.

That said I understand some times thing happen here and there, but if it happens over and over again it is a serious issue.

[dom w. forte]

I will be open here, I am a malibu owner. I am sorry, but I have not heard any of these issues on malibu. What year was that happening in? How many did it happen to? I understand that each of us are partial to our brand, but throwing stuff out there like that without data to back it up is not cool.

I hope Tige gets the QC straightened out for two reasons:
1. competition - if they can build a quality boat that performs and sell it for less than the "big 3", then prices may stop sky rocketing for all boaters
2. texas pride - I am a native Texan. I buy Texan when I can because I am proud of my home state.

I didnt know that you wanted data, but 2007 through 2009 malibu went to the flush mount no frame windshields they were coming apart and or shattering and if you pulled the boat to the dock by grabbing the windshield they would fall off, these were repaired on a as claim basis, there are still boats out there that if your a second owner would have to foot the bill.
also we were getting several platform brackets fail at the welds and coming off while under way.
if your a second owner of responses with the damper box , the inner liners start to come unglued and take on water this would not be covered to second owner.
I hope this is what info you needed.

[robert theisen]

Being in a family of 8 auto dealerships, it is very rare to find a problem with a vehicle. When there is a issue most of the time it was caused during shipping, not something the factory missed.

Here is my issue with the whole thing. You pay close to, or above, 6 figures for a new boat that was hand build. It shows up with several issues. You pay over 6 figures for a hand built, sport or luxury car, and the factory makes damn sure nothing is wrong with it.

If i'm paying that much for a boat the stickers better not be peeling off it with less than 10 hours on it.

That said I understand some times thing happen here and there, but if it happens over and over again it is a serious issue.

I don't know what dealerships your a part of but I service or have serviced in the past all these dealers.Acura,Audi,Buick,BMW,Chevrolet,Chrysler,Do dge,Ford,Fiat,GMC,Isuzu,Jaguar,Jeep,Kia,LEXUS,Linc oln,Mazda,Mercury,Mitsubishi,Nissan,Oldsmobile,Pon tiac,Peugeot,Range Rover,Saturn,Saab,Suzuki,Volkswagon,Volvo and VW. All of the above manufacturers have had cars that came from the factory with issues.I also have sold Hondas and Toyotas and worked next to a Hyundai dealer,they also had issues.Nothing man made is perfect.I also have seen,heard and experienced QC issues with just about every boat manufacturer.The real funny thing is the more expensive the vehicle the worse the problems seem to be.The manufactures make mistakes,but they will take steps to fix their process if notified.To me the Dealer who gets paid to check over and familiarize the customer with the boat is the last line of defense to insure customer satisfaction.When I sold cars customers were impressed that I went over operation of every feature on their new car,even where the spare tire and jack were located.That was part of our quality delivery.Now as a Snap-on dealer I make sure my customers understand how to operate,charge and service their tools at delivery.It's called service and it's what the dealer provides that separates them from all the others(who just want your money and provide lip service).So like I said above the dealer is the last person Responsible for Customer Satisfaction!

[bspot]

I don't know what dealerships your a part of but I service or have serviced in the past all these dealers.Acura,Audi,Buick,BMW,Chevrolet,Chrysler,Do dge,Ford,Fiat,GMC,Isuzu,Jaguar,Jeep,Kia,LEXUS,Linc oln,Mazda,Mercury,Mitsubishi,Nissan,Oldsmobile,Pon tiac,Peugeot,Range Rover,Saturn,Saab,Suzuki,Volkswagon,Volvo and VW. All of the above manufacturers have had cars that came from the factory with issues.I also have sold Hondas and Toyotas and worked next to a Hyundai dealer,they also had issues.Nothing man made is perfect.I also have seen,heard and experienced QC issues with just about every boat manufacturer.The real funny thing is the more expensive the vehicle the worse the problems seem to be.The manufactures make mistakes,but they will take steps to fix their process if notified.To me the Dealer who gets paid to check over and familiarize the customer with the boat is the last line of defense to insure customer satisfaction.When I sold cars customers were impressed that I went over operation of every feature on their new car,even where the spare tire and jack were located.That was part of our quality delivery.Now as a Snap-on dealer I make sure my customers understand how to operate,charge and service their tools at delivery.It's called service and it's what the dealer provides that separates them from all the others(who just want your money and provide lip service).So like I said above the dealer is the last person Responsible for Customer Satisfaction!

golf clap..........well said.

[Nobody]

I don't know what dealerships your a part of but I service or have serviced in the past all these dealers.Acura,Audi,Buick,BMW,Chevrolet,Chrysler,Do dge,Ford,Fiat,GMC,Isuzu,Jaguar,Jeep,Kia,LEXUS,Linc oln,Mazda,Mercury,Mitsubishi,Nissan,Oldsmobile,Pon tiac,Peugeot,Range Rover,Saturn,Saab,Suzuki,Volkswagon,Volvo and VW. All of the above manufacturers have had cars that came from the factory with issues.I also have sold Hondas and Toyotas and worked next to a Hyundai dealer,they also had issues.Nothing man made is perfect.I also have seen,heard and experienced QC issues with just about every boat manufacturer.The real funny thing is the more expensive the vehicle the worse the problems seem to be.The manufactures make mistakes,but they will take steps to fix their process if notified.To me the Dealer who gets paid to check over and familiarize the customer with the boat is the last line of defense to insure customer satisfaction.When I sold cars customers were impressed that I went over operation of every feature on their new car,even where the spare tire and jack were located.That was part of our quality delivery.Now as a Snap-on dealer I make sure my customers understand how to operate,charge and service their tools at delivery.It's called service and it's what the dealer provides that separates them from all the others(who just want your money and provide lip service).So like I said above the dealer is the last person Responsible for Customer Satisfaction!

If I'd had this information 8 years ago, I'd never bought toyota trucks and kept buying fords. Dammit!

Just out of curiousity, why did you not service Toyota??

[dom w. forte]

If I'd had this information 8 years ago, I'd never bought toyota trucks and kept buying fords. Dammit!

Just out of curiousity, why did you not service Toyota??

Hard to service when the throttle goes to wide open and the brakes wont stop a runaway vehicle!!!!!!!!!!!!!

[dom w. forte]

Thought I would hi jack the thread and add a little humor with (nobody).

[robert theisen]

If I'd had this information 8 years ago, I'd never bought toyota trucks and kept buying fords. Dammit!

Just out of curiousity, why did you not service Toyota??

Toyota and Honda along with infinity weren't on my list of approved calls. Another dealer serviced them.Just remember all dealers have service departments and they don't just work on used vehicles. I sold cars for 4 years before I became a Snap-on dealer. That was where I saw new car failures on both,although they were few and far between them.

[Nobody]

Thought I would hi jack the thread and add a little humor with (nobody).

For a while I thought you'd completey left humor behind.

It's going to be really sad to see Brain leave us, but change will be good for him.

[scoot18]

I had issues with my boat when i got it also,but i used my energy to fix them myself.It's much more difficult to drive for three hours and wait for weeks to get your boat fixed for free.I'd rather take a couple of hours out of the weekend and do it myself. Adapt, Improvise and overcome your issues.Posting in here only makes you feel better till you realize your problem hasn't gone away.You can wait for your problem to be fixed or you can fix it yourself.I am in no way saying everyone should fix their own boat.

All manufacturers have had cars that came from the factory with issues. Nothing man made is perfect.I also have seen,heard and experienced QC issues with just about every boat manufacturer.The real funny thing is the more expensive the vehicle the worse the problems seem to be.The manufactures make mistakes,but they will take steps to fix their process if notified.To me the Dealer who gets paid to check over and familiarize the customer with the boat is the last line of defense to insure customer satisfaction. It's called service and it's what the dealer provides that separates them from all the others(who just want your money and provide lip service).So like I said above the dealer is the last person Responsible for Customer Satisfaction!

I too agree with Robert.

The issues, yes are frustrating, but as Rob said, nothing man made is perfect. We should ask you, what is the job that you do, are you always perfect and flawless? Mistakes are made and things happen. This is true in all segments of life, we can either bitch about them and be unreasonable or work through the issues with dignity and respect and move on (as the old adage says, you'll catch more flies with honey than with vinegar.) I believe how we handle things is a indicator of our true character. I am in no way being derogetory towards you or anyone else, but give the dealer a chance, be cooperative and work out the issues. I agree with Rob, I also fixed most of my issues here at home, and I did have some crazy issues; and I feel that some of them I didn't handle as good as I should have. However the dealer was very generous in shipping me everything I needed as problems arose, and taking care of the things I couldn't have taken care of. Yes it took my time to repair and replace, but it was was worth it. Better than a 7 hour round trip two times for them to work on it. Boats are expensive and we shouldn't see many of the quality control things we see; but Jesus is the only perfect man all others will have faults. Best of luck getting everything taken care of and hopefully your dealer comes out like a shinning star.........

[spenchey2]

All of the above manufacturers have had cars that came from the factory with issues.

I think the point I was making did not come across. I did not say that every car that comes off the transport is perfect. I said that most of the time when we see something that has a problem it is from shipping. Rarely do we see something come from the factory that is a major issue. Maybe one in fifty new cars will have an issue, such as a paint drip, etc. I'm not sure if you still work at an automotive dealership, or when you did, but the quality of cars has drastically improved in the last few years. Just go ask your local dealer about their shop business. They'll more than likely tell you it has been in slow decline for the simple fact that cars take a lot longer to break down.

Also, I was trying to point out that you simply can't compare the mass market auto makers to boat makers. Boats do not go down an assembly line like a car. It would be more realistic to compare boats to hand made sport/luxury cars. These car makers are selling a couple thousand of each model in some cases. I'm sure those numbers are comparable to a specialty boat manufacturer. Point being, I think its possible for boat manufacturers to step up their quality control.