how pissed would you be at this point?

[correll]

I couldn't agree more that when spending any of your hard earned money on anything you should get what you purchased in perfect order. We do strive to accomplish this, the vast majority of boats have few if any problems. I know PCM has put a fix in place on the manifold issue and it was the result of a bad casting that only surfaced after hours were put on the boats running their engines on the dynos did not surface the problems and even our lake test did not surface them, it is unfortunate that you the customer has to be inconvienced by this and that it lessens your enjoyment of your boat. We are moving as quickly as possible to get everyone on the water. This issue is not unique to Tige but all PCM 6.0 customers were affected. As to the ballast leaks those should never have left the factory and I am looking into our QC process to see how this happened, We will replace your graphics at your convience. There is nothing more important to us than having satisfied customers if your dealer is to far away or inconvient I will send a factory Tec. to your boat and fix your issues.

The improvments over that several years have been because we listen even if there is not a direct reply you can besure this forum is monitored daily.

Thanks for your support.

Rick Correll

[bja37]

I couldn't agree more that when spending any of your hard earned money on anything you should get what you purchased in perfect order. We do strive to accomplish this, the vast majority of boats have few if any problems. I know PCM has put a fix in place on the manifold issue and it was the result of a bad casting that only surfaced after hours were put on the boats running their engines on the dynos did not surface the problems and even our lake test did not surface them, it is unfortunate that you the customer has to be inconvienced by this and that it lessens your enjoyment of your boat. We are moving as quickly as possible to get everyone on the water. This issue is not unique to Tige but all PCM 6.0 customers were affected. As to the ballast leaks those should never have left the factory and I am looking into our QC process to see how this happened, We will replace your graphics at your convience. There is nothing more important to us than having satisfied customers if your dealer is to far away or inconvient I will send a factory Tec. to your boat and fix your issues.

The improvments over that several years have been because we listen even if there is not a direct reply you can besure this forum is monitored daily.

Thanks for your support.

Rick Correll

Great!

The reassurances mean ALOT...especially coming from the head honcho.

[houstonshark]

I had issues with my boat when i got it also,but i used my energy to fix them myself.It's much more difficult to drive for three hours and wait for weeks to get your boat fixed for free.I'd rather take a couple of hours out of the weekend and do it myself.Cost of parts is always less than fuel for driving 6 hours and towing for 6 hours.Adapt ,Improvise and overcome your issues.Posting in here only makes you feel better till you realize your problem hasn't gone away.You can wait for your problem to be fixed or you can fix it yourself.I am in no way saying everyone should fix their own boat.Just weigh the cost and time of warranty repair and decide if you can do the work yourself.Example oil and filter do it yourself for $30.00 and 20 minutes or tow it for 3 hours and spend at least 120.00 in gas to get your oil changed for free.If you think boats are a pain you should own a motor coach.You will easily spend 3 times what any Tige cost and have at least 10 times the issues.Bottom line,leisure is expensive,but it's worth it.I'm not trying to ruffle any feathers just expose you to a different view.If you don't agree that's fine because i never said it was the right view,just a different one.

Good advice Robert! I took some time today to run down to the river and look at a couple issues. Within 30min I had resolved my TAPS issue and fixed the tow rope ring not locking into place. Now if only I had thought to bring along a 'helper' I could take my boat out for a little riding...I mean testing!

[Joeprunc]

I couldn't agree more that when spending any of your hard earned money on anything you should get what you purchased in perfect order. We do strive to accomplish this, the vast majority of boats have few if any problems. I know PCM has put a fix in place on the manifold issue and it was the result of a bad casting that only surfaced after hours were put on the boats running their engines on the dynos did not surface the problems and even our lake test did not surface them, it is unfortunate that you the customer has to be inconvienced by this and that it lessens your enjoyment of your boat. We are moving as quickly as possible to get everyone on the water. This issue is not unique to Tige but all PCM 6.0 customers were affected. As to the ballast leaks those should never have left the factory and I am looking into our QC process to see how this happened, We will replace your graphics at your convience. There is nothing more important to us than having satisfied customers if your dealer is to far away or inconvient I will send a factory Tec. to your boat and fix your issues.

The improvments over that several years have been because we listen even if there is not a direct reply you can besure this forum is monitored daily.

Thanks for your support.

Rick Correll

Glad to hear a voice from Tige. Hope everything turns around for you BJA37.

[Bruizza]

I'm now back to 1000% excited for our boat after seeing Rick's post! Also Rick thanks for overnighting our clamping racks!

[Wickedcummins]

BINGO!!! most big companies have to pay for a marketing firm to do research to come up with bullshit results. Tige has this incredibly valuable info sitting here for free! And keep in mind, we are all people who are Tige-biased (for now).

=) well said. Its little things that drive most people crazy! There is about 10 things I have made that make me shake my head that I bought a new boat and still have to shake my head at things..
~One is the rubber insert on the bottom of the window on the outside has shrunk back and there is a 1 inch gab on the ends!
I wish tige would change there windows more like the Malibu cause them are some NICE high quality windows and I bet they never loose alignment cause there super high quality!

~Second on the inside of the boat port side by the cuby grab handle there is a gel coat spider crack weird!

~Third I have had to tigten all the hose clamps on the engine due to all of them leaking into the hull.

~why dont they send recall notices out to owners like car dealers? Cars cost far less!

~fourth I agree to The floor that comes up needs to be more solid!

~fifth in the right litting you can see where tige fixed some blems in the hull after it came out the mold cause the colors are slightly off.

~I can see a area on the gel coat that they got what looks like fish eye in the gel coat when it was sprayed and in certain light you can see very small white dots!

~sixth The accesory door where the radio head unit is the area the latch strikes and latchs already cracked all the way through. I built and installed a nice aluminum piece with small rivets to keep it from spreading up and breaking all the way off. This should be done from the factory!

~seventh the touch system has froze up once while surfing and resulted in a nice 30mph pull just feet from the rear of the boat witch im sure is a software glitch!

~eighth my steering wheel was also not aligned propperly!

~Ninth My ignition switch fell apart and had to use screw driver to get off the water!

~tenth the rear small storage areas on the back of the boat one has a large gel coat crack in it! and the final issue my port side ballast drain pump had a shot impeller glade on it and wouldnt drain. boat now has 37 hours on it.. But Im the second owner so Im **** out of luck so the 70,000+ I spent means nothing unlike car compays who warranty up to the third owner because they stand behind there product with confidence! Guess maybe everyone should stay clear of tige USED boats. Unless someone wants to tell me other wise Id be happy to hear I am wrong..

Thankfully my TIge dealer appreciates the money I have spent on upgrades and parts from my older tige and took care of the impeller glade and ingnition switch for me with free parts. And I apprecaite it to the fullest! But the rest I suppose I get to cover eh?

Other than this stuff I really love the boat.. Everything is amazing its just the small stuff I wish was better.. If that was all addressed it would be a WORLD Class Boat with nothing touching its ability and amazingness!

But again I wanna address change your windows more like the malibu and this boat could be better than anything else.. The BUs windows are sick!

Dont be offended by my post please take it to heart and hope to see some changes!

[Wickedcummins]

I couldn't agree more that when spending any of your hard earned money on anything you should get what you purchased in perfect order. We do strive to accomplish this, the vast majority of boats have few if any problems. I know PCM has put a fix in place on the manifold issue and it was the result of a bad casting that only surfaced after hours were put on the boats running their engines on the dynos did not surface the problems and even our lake test did not surface them, it is unfortunate that you the customer has to be inconvienced by this and that it lessens your enjoyment of your boat. We are moving as quickly as possible to get everyone on the water. This issue is not unique to Tige but all PCM 6.0 customers were affected. As to the ballast leaks those should never have left the factory and I am looking into our QC process to see how this happened, We will replace your graphics at your convience. There is nothing more important to us than having satisfied customers if your dealer is to far away or inconvient I will send a factory Tec. to your boat and fix your issues.

The improvments over that several years have been because we listen even if there is not a direct reply you can besure this forum is monitored daily.

Thanks for your support.

Rick Correll

Nice to see someone from tige voice out to us! thanks for your post!

[dom w. forte]

You do know that the windows were falling off of the malibus, right!

You do know that the platforms were falling off of the malibus , right!
You do know on a used Mastercraft if the front ballast tank or fuel tank has a problem you have to pull the entire deck off to access it right.
You do know on a used nautique , with teleflex guages , tach and mph which failed on a reguler basis , your expense 200.00 each right!
Do I need to continue this list , these are just a few of what we see on a regular basis.
Lets not forget the Nautique key pad , how do you start it with your screw driver when it fails out on the water, done lots of those at 400.00 plus !

[rensink]

Very well put however no boat comes out of production at 100% it's how well the dealer and factory work together to resolve the issue that is at hand that matters. Tige isn't the only brand running be PCM therefore other brands are havin the same issue. The dealer is also in charge of prepping and insuring the boat works as it should. I've seen some expensive boats 34+ footers brand new have more warranty claims than the dealer knows what to do with. It's a boat hand made I think Tige has an excellent warranty department and a great staff to back up issues that arise. They took care of us last year but screaming ranting and raving isn't a great way to handle a situation. I would say some dealers need to build a better relationship with Tige helps things get done quicker and smoother. Just my two cents...

[Nobody]

I added the 11th in RED below.

=) well said. Its little things that drive most people crazy! There is about 10 things I have made that make me shake my head that I bought a new boat and still have to shake my head at things..
~One is the rubber insert on the bottom of the window on the outside has shrunk back and there is a 1 inch gab on the ends!
I wish tige would change there windows more like the Malibu cause them are some NICE high quality windows and I bet they never loose alignment cause there super high quality!

~Second on the inside of the boat port side by the cuby grab handle there is a gel coat spider crack weird!

~Third I have had to tigten all the hose clamps on the engine due to all of them leaking into the hull.

~why dont they send recall notices out to owners like car dealers? Cars cost far less!

~fourth I agree to The floor that comes up needs to be more solid!

~fifth in the right litting you can see where tige fixed some blems in the hull after it came out the mold cause the colors are slightly off.

~I can see a area on the gel coat that they got what looks like fish eye in the gel coat when it was sprayed and in certain light you can see very small white dots!

~sixth The accesory door where the radio head unit is the area the latch strikes and latchs already cracked all the way through. I built and installed a nice aluminum piece with small rivets to keep it from spreading up and breaking all the way off. This should be done from the factory!

~seventh the touch system has froze up once while surfing and resulted in a nice 30mph pull just feet from the rear of the boat witch im sure is a software glitch!

~eighth my steering wheel was also not aligned propperly!

~Ninth My ignition switch fell apart and had to use screw driver to get off the water!

~tenth the rear small storage areas on the back of the boat one has a large gel coat crack in it! and the final issue my port side ballast drain pump had a shot impeller glade on it and wouldnt drain. boat now has 37 hours on it.. But Im the second owner so Im **** out of luck so the 70,000+ I spent means nothing unlike car compays who warranty up to the third owner because they stand behind there product with confidence! Guess maybe everyone should stay clear of tige USED boats. Unless someone wants to tell me other wise Id be happy to hear I am wrong..

~eleventh: Found QC check list underneath the engine soaking wet next to Bud Light bottle, and nothing checked off

Thankfully my TIge dealer appreciates the money I have spent on upgrades and parts from my older tige and took care of the impeller glade and ingnition switch for me with free parts. And I apprecaite it to the fullest! But the rest I suppose I get to cover eh?

Other than this stuff I really love the boat.. Everything is amazing its just the small stuff I wish was better.. If that was all addressed it would be a WORLD Class Boat with nothing touching its ability and amazingness!

But again I wanna address change your windows more like the malibu and this boat could be better than anything else.. The BUs windows are sick!

Dont be offended by my post please take it to heart and hope to see some changes!

[Wickedcummins]

Just hope someone takes what we say to advise..I love the boat just let down by the small things like I said! I know they cant be perfect!

[dom w. forte]

The nice thing about this forum, which you might not get to see but I have, is you are free to talk about and debate your likes and dislikes, try this on the other forums, Like MC,CC, or Malibu you will get shut down instantly.
They dont allow anything negative.
As having been a dealer of other brands you dont get to see the behind the seens differences, there is no arogance at Tige, you might not think that your problems are handled fast enough, but I have personnally seen the difference in manufacturers response to an issue.
When I have called in for a problem they respond, with other brands I have dealt with I had to go through a chain of command and they would make you as a dealer feel like you were the problem, and they dont make any mistakes at there end, in the mean time we were fixing there mistakes at our expense while they were trying to deside whether they were going to approve or not.
We have done warranty work for CC,Centurion, Malibu, and MC, so I think I can speak with some back ground .
When we have seen some potential problems, and would try to help with some suggestions the other brands didnt want to here it!
Im not going to rant on any further, I could give a large list.

[bamabonners]

You do know that the windows were falling off of the malibus, right!

You do know that the platforms were falling off of the malibus , right!

I will be open here, I am a malibu owner. I am sorry, but I have not heard any of these issues on malibu. What year was that happening in? How many did it happen to? I understand that each of us are partial to our brand, but throwing stuff out there like that without data to back it up is not cool.

I hope Tige gets the QC straightened out for two reasons:
1. competition - if they can build a quality boat that performs and sell it for less than the "big 3", then prices may stop sky rocketing for all boaters
2. texas pride - I am a native Texan. I buy Texan when I can because I am proud of my home state.

[talltigeguy]

I will be open here, I am a malibu owner. I am sorry, but I have not heard any of these issues on malibu. What year was that happening in? How many did it happen to? I understand that each of us are partial to our brand, but throwing stuff out there like that without data to back it up is not cool.

I hope Tige gets the QC straightened out for two reasons:
1. competition - if they can build a quality boat that performs and sell it for less than the "big 3", then prices may stop sky rocketing for all boaters
2. texas pride - I am a native Texan. I buy Texan when I can because I am proud of my home state.

I was going to call him on it too since I have never seen any 'my windshield/swim platform is falling off' threads. I think it will boil down to the fact that he used to be a Malibu dealer and has seen it personally. But I didn't want to derail the thread...but since Bamabonners started it...

Just to be fair...here is the Malibu guy who had gelcoat all over his brand new vinyl:http://www.themalibucrew.com/forums/..._1#entry524443

[WakerideN]

RT wasn't saying you should fix all those problems yourself, he's talking about little easy DIY fixes. Obviously engine problems should be taken to the dealer to document and fix under warranty, that is the advantage of buying a new boat, the warranty. If the bow sac problem was a loose hose fitting, that might be fixable at home, it might be a tear in the bag which would be a dealer replacement.

I'm sorry your having all those issues, I had a 25 item punch list at my 25 hour mark and they were all handled by the dealer, including the squeaky floor that someone else mentioned. They fixed it all and I really don't know how they got the floor to stop squeaking but they said it was the hardest thing to do. I lived 7 hours away from the dealer and at the end of the water demo we covered the boat and I spent the night at a hotel and drove the boat home the next day. When I got home I wanted to play music from the stereo as I washed the boat but it turns out the house battery was dead. I had thought all the switches were off and the master switch was off but I found out that switch only turns off the starting battery, the house battery was on and something drained it power.I didn't know the battery was dead and was trying to trouble shoot why none of the accessories would work. I called the service department at the dealer, it was a friday afternoon and someone said they would call back, but they didn't. They left me hanging for the weekend. TigeOwners.com members suggested I go out and buy a battery and replace the house battery and that is what I ended up doing. I got to run the boat that weekend and on monday the service department said I had to work through the Interstate Battery warranty system to get a new battery, which I ended up doing after a 3 hour drive to the nearest interstate dealer that had that particular size battery. To keep that from happening again I added another Blue Sea on/off switch to the house battery too.

Anyway, you are not alone, this website is a great wealth of into to get your boat on the water and keep it there. Dealer service varies and if your not happy with your dealer let Tige know. After all the kinks are worked out your going to love your boat.

uh no. cannot dis-agree more with this last statement You buy a product expecting the "kinks" to be worked out. even more so with a price tag that is this much. That is BS imho. you dont buy a new car have 25 punch items on a list an say it will be awesome down the road. (how much more was that boat then your new truck anyhow?)

I see that 3rd party mfg defects or recalls happen.. but items that Tige controls.. no excuse. That is what Quality Control is for. Either your doing it or your not. Look at how much time and money your boat costed you. Dont get me wrong I love my boat, but the simple issues I have had to fix could have all been taken care by some quality control process, much like the ones you listed.