how pissed would you be at this point?

[houstonshark]

Within 30min of my above rant, my dealer called. I feel like a bit of a whiner at this point, especially since other than TAPS, I've not had any major mechanical issues and have not missed any time on the water.

I know these boats are hand built and I also know that issues like some have experienced are not limited just to Tige. I think the company, while growing, is still relatively small. From a customer service perspective I think they (or Harvey rather) are doing all they can to field and answer calls and emails from both dealers and customers. I think where they struggle is in being proactive and reaching out to customers on their own to follow up and see if everything is ok. Asking questions like:

How do you like the boat?
Is there anything you would like to see done differently?
Is there anything you wished you ordered but didn't?
How did the delivery go with the dealer and how have they been since delivery?

These should be asked via phone not by a survey also.

The big thing IMO is to call and to let customers know that they received their complaint or request from the dealer and that they are sorry for the issue and are working to correct it.

[bja37]

I realize that businesses have issues time to time and its just part of doing business. With the amount of complaints that have been on here recently its clear there is an issue.

The sticker has been around for awhile and I would be to concerned about it if it was taken care of by tige. Same with the recall on the motor.

But the ballast draining into your hull I would have been furious. Close to 6 figure new boat and it has 6-8 inches of water in the hull, I don't think so. If it was my boat I would have left the boat at the dealer until all issues were fixed.

i did...it was there for 8 days...taking it out tomorrow for the first time since picking it up...I sure hope everything goes smoothly.

[bja37]

Within 30min of my above rant, my dealer called. I feel like a bit of a whiner at this point, especially since other than TAPS, I've not had any major mechanical issues and have not missed any time on the water.

I know these boats are hand built and I also know that issues like some have experienced are not limited just to Tige. I think the company, while growing, is still relatively small. From a customer service perspective I think they (or Harvey rather) are doing all they can to field and answer calls and emails from both dealers and customers. I think where they struggle is in being proactive and reaching out to customers on their own to follow up and see if everything is ok. Asking questions like:

How do you like the boat?
Is there anything you would like to see done differently?
Is there anything you wished you ordered but didn't?
How did the delivery go with the dealer and how have they been since delivery?

These should be asked via phone not by a survey also.

The big thing IMO is to call and to let customers know that they received their complaint or request from the dealer and that they are sorry for the issue and are working to correct it.

The silence from Tige is deafening.

[dom w. forte]

I feel your pain and can assure you that Tige is listening and will respond and get you back on the water.
We put about 2 hours on every boat before its sold to make any necessary adjustments or corrections, there is always going to be small items that need attention.
I know how you feel , when I bought my brand new Air Nautique, my ballast system didnt work , tach quit, engine went into limp mode due to a bad oil preassure switch, I was furrious.
It was all covered under warranty but I wasnt expecting this, I had lots more problems and nobody at corperate would return my calls, so I not only got rid of the boat but I became a Tige dealer , and they have been exllent to work with and definitely listen, so just hang in there and they will get you taken care of.

[Guma]

The silence from Tige is deafening.

In case you didn't already know this board is not owned or ran by Tige, it is ran by Matt G, just a devoted TigeOwner. Yes, there are a few people that work at Tige that pop in periodically and post, but I highly doubt they read everything everyday.

[Wickedcummins]

In case you didn't already know this board is not owned or ran by Tige, it is ran by Matt G, just a devoted TigeOwner. Yes, there are a few people that work at Tige that pop in periodically and post, but I highly doubt they read everything everyday.

Would be a pretty good idea to have one of there people do it on a daily basis

[Nobody]

Would be a pretty good idea to have one of there people do it on a daily basis

I wonder what Tige gross sales are??

[robert theisen]

I wonder what Tige gross sales are??

Nobody knows!

[robert theisen]

I had issues with my boat when i got it also,but i used my energy to fix them myself.It's much more difficult to drive for three hours and wait for weeks to get your boat fixed for free.I'd rather take a couple of hours out of the weekend and do it myself.Cost of parts is always less than fuel for driving 6 hours and towing for 6 hours.Adapt ,Improvise and overcome your issues.Posting in here only makes you feel better till you realize your problem hasn't gone away.You can wait for your problem to be fixed or you can fix it yourself.I am in no way saying everyone should fix their own boat.Just weigh the cost and time of warranty repair and decide if you can do the work yourself.Example oil and filter do it yourself for $30.00 and 20 minutes or tow it for 3 hours and spend at least 120.00 in gas to get your oil changed for free.If you think boats are a pain you should own a motor coach.You will easily spend 3 times what any Tige cost and have at least 10 times the issues.Bottom line,leisure is expensive,but it's worth it.I'm not trying to ruffle any feathers just expose you to a different view.If you don't agree that's fine because i never said it was the right view,just a different one.

[bja37]

Would be a pretty good idea to have one of there people do it on a daily basis

BINGO!!! most big companies have to pay for a marketing firm to do research to come up with bullshit results. Tige has this incredibly valuable info sitting here for free! And keep in mind, we are all people who are Tige-biased (for now).

[bja37]

I had issues with my boat when i got it also,but i used my energy to fix them myself.It's much more difficult to drive for three hours and wait for weeks to get your boat fixed for free.I'd rather take a couple of hours out of the weekend and do it myself.Cost of parts is always less than fuel for driving 6 hours and towing for 6 hours.Adapt ,Improvise and overcome your issues.Posting in here only makes you feel better till you realize your problem hasn't gone away.You can wait for your problem to be fixed or you can fix it yourself.I am in no way saying everyone should fix their own boat.Just weigh the cost and time of warranty repair and decide if you can do the work yourself.Example oil and filter do it yourself for $30.00 and 20 minutes or tow it for 3 hours and spend at least 120.00 in gas to get your oil changed for free.If you think boats are a pain you should own a motor coach.You will easily spend 3 times what any Tige cost and have at least 10 times the issues.Bottom line,leisure is expensive,but it's worth it.I'm not trying to ruffle any feathers just expose you to a different view.If you don't agree that's fine because i never said it was the right view,just a different one.

should i have replaced my front ballast sack myself? should I have replaced the exhaust manifolds myself? brand new graphics? all on a week old boat???

If I wanted a piece of **** I would have bought a Bayliner.

Sorry to get grumpy...but at this point, I'm ready to shoot someone. I certainly maxed out my budget to buy my dreamboat, but it's been as much a nightmare as a dream.

[bja37]

I wonder what Tige gross sales are??

they do about 800 boats a year I think...so if they average $50K a boat, that would be $40 Million per.

[JreisRZR]

You have 2 TIGE QC problems and a PCM problem.
After a season of use the condition of the graphics will be low on your list, so just wait until you're done this summer to get them replaces. What was wrong with the ballast? A line? A sac? These are simple fixes that should be quickly nipped in the bud by the dealer. One at the end of the season and one right now.

[Ewok]

should i have replaced my front ballast sack myself? should I have replaced the exhaust manifolds myself? brand new graphics? all on a week old boat???

If I wanted a piece of **** I would have bought a Bayliner.

Sorry to get grumpy...but at this point, I'm ready to shoot someone. I certainly maxed out my budget to buy my dreamboat, but it's been as much a nightmare as a dream.

RT wasn't saying you should fix all those problems yourself, he's talking about little easy DIY fixes. Obviously engine problems should be taken to the dealer to document and fix under warranty, that is the advantage of buying a new boat, the warranty. If the bow sac problem was a loose hose fitting, that might be fixable at home, it might be a tear in the bag which would be a dealer replacement.

I'm sorry your having all those issues, I had a 25 item punch list at my 25 hour mark and they were all handled by the dealer, including the squeaky floor that someone else mentioned. They fixed it all and I really don't know how they got the floor to stop squeaking but they said it was the hardest thing to do. I lived 7 hours away from the dealer and at the end of the water demo we covered the boat and I spent the night at a hotel and drove the boat home the next day. When I got home I wanted to play music from the stereo as I washed the boat but it turns out the house battery was dead. I had thought all the switches were off and the master switch was off but I found out that switch only turns off the starting battery, the house battery was on and something drained it power.I didn't know the battery was dead and was trying to trouble shoot why none of the accessories would work. I called the service department at the dealer, it was a friday afternoon and someone said they would call back, but they didn't. They left me hanging for the weekend. TigeOwners.com members suggested I go out and buy a battery and replace the house battery and that is what I ended up doing. I got to run the boat that weekend and on monday the service department said I had to work through the Interstate Battery warranty system to get a new battery, which I ended up doing after a 3 hour drive to the nearest interstate dealer that had that particular size battery. To keep that from happening again I added another Blue Sea on/off switch to the house battery too.

Anyway, you are not alone, this website is a great wealth of into to get your boat on the water and keep it there. Dealer service varies and if your not happy with your dealer let Tige know. After all the kinks are worked out your going to love your boat.

[robert theisen]

RT wasn't saying you should fix all those problems yourself, he's talking about little easy DIY fixes. Obviously engine problems should be taken to the dealer to document and fix under warranty, that is the advantage of buying a new boat, the warranty. If the bow sac problem was a loose hose fitting, that might be fixable at home, it might be a tear in the bag which would be a dealer replacement.

I'm sorry your having all those issues, I had a 25 item punch list at my 25 hour mark and they were all handled by the dealer, including the squeaky floor that someone else mentioned. They fixed it all and I really don't know how they got the floor to stop squeaking but they said it was the hardest thing to do. I lived 7 hours away from the dealer and at the end of the water demo we covered the boat and I spent the night at a hotel and drove the boat home the next day. When I got home I wanted to play music from the stereo as I washed the boat but it turns out the house battery was dead. I had thought all the switches were off and the master switch was off but I found out that switch only turns off the starting battery, the house battery was on and something drained it power.I didn't know the battery was dead and was trying to trouble shoot why none of the accessories would work. I called the service department at the dealer, it was a friday afternoon and someone said they would call back, but they didn't. They left me hanging for the weekend. TigeOwners.com members suggested I go out and buy a battery and replace the house battery and that is what I ended up doing. I got to run the boat that weekend and on monday the service department said I had to work through the Interstate Battery warranty system to get a new battery, which I ended up doing after a 3 hour drive to the nearest interstate dealer that had that particular size battery. To keep that from happening again I added another Blue Sea on/off switch to the house battery too.

Anyway, you are not alone, this website is a great wealth of into to get your boat on the water and keep it there. Dealer service varies and if your not happy with your dealer let Tige know. After all the kinks are worked out your going to love your boat.

Well said EWOK!