Stay Away from Simplicity Marine Popano Beach, FL

[dstixs5]

These guys are a transmission/gear repair shop. I sent my Velvet Drive to them back in the spring for a rebuid. They had my transmission 2 times since.

refer to these links for all the previous details.
http://www.tigeowners.com/forum/showthread.php?t=14443

and

http://www.tigeowners.com/forum/showthread.php?t=15196

I thought I was doing something incorrectly, so I carried it to an inboard shop to take care of. Turns out the shop calls Simplicity to return it once more for repair under warranty. This time - they have never heard of me. What??? No record of me as a customer. So I call personally and get the same thing. "Sir, we have no record of you". Mind you, they have already had it 2 times. I pull my invoice and they can't find my records. $800 for this non-fix. Out of frustration, I get a recommendation to call Eric Lavine at Fantastic Finish Marine to discuss the transmission and repair options. This guy is awesome and really knows his stuff. He fixed the tranmission and finially got me on the water for the first time since i've ownered the boat - this was a very good weekend! Eric told me there was much more damage done DUE TO MISASSEMBLY than engine/shaft misalignment. He stated Simplicity left out a snap ring completely which was causing the rapid failures.

Now what to do about Simplicity? Its been well over 6 months since I paid them. I have all my records(his invoice and credit slip). Report to BBB? Although $800 is alot to me, it isnt really all that much legally speaking.

Any recommendations?

[brett22i]

Small claims court. You can represent yourself pro-se and its an inexpensive court fee. You need to include those fees in your compensation. I work in a law firm and hear stupid & frivolous claims all day from people who just want to make a fast buck. This on the other hand is bad business and they took your hard earned money, and probably have done it before. BBB will help keep others away and may point you with proper legal action advice.
Chances are, if you file and serve a summons they will most likly perk up and admit wrong doing and settle to avoid extending any legal action. I believe that time is money and I sometimes let people/companies take advantage of me over little things and they will not get my business anymore, but $800 is hard to justify "letting go"
Best of luck