Props to Tige and their awesome Customer Service!

[IDBoating]

Yesterday I sent an email to Tige, asking about the ballast switches they use with their factory ballast systems. (My 24Ve didn't come with a ballast system and I'd like to use the factory switches when I install one.)

Within about 30 minutes I had an email response. I answered their questions and emailed back.

About five minutes later, my cellphone rang. It was Tige's Parts Manager, calling because "It's just faster and easier to give you this information over the phone than type it up in an email." He gave me everything... part number, description of how it works with the panel, how the 24Ve's differs from the RZ units, how they receive them from their supplier, all of it.

Tige absolutely ROCKS!

Folks, THIS is how Customer Service should be handled. Getting an answer was great. Getting an answer fast was outstanding. Getting a cellphone call with a complete data dump was beyond awesome.

If you need an example of how to properly take care of customers, look at Tige. Tige is a "great company with great products" and they back them up with great people and great support.

All too often we only hear complaints. I wanted to loudly and publicly give Tige massive props for doing things RIGHT! Thanks, Tige! I'm very happy and very lucky to be a member of the Tige family!

(I posted this inline in another thread, but wanted to give it its own thread here because it's important to spread GOOD news!)

[giers]

And that is why we own them.

[light200]

for every 1 of these stories, there are 10 horror stories out there. glad you had success but this is not the norm.

[ajholt7]

for every 1 of these stories, there are 10 horror stories out there. glad you had success but this is not the norm.

I don't believe that. You see more horror stories because when things don't work out the way someone thinks they should, they cannot wait to drag someones name through the mud. Unfortunately when things go right not everyone takes the time to tell their story.

[IDBoating]

I don't believe that. You see more horror stories because when things don't work out the way someone thinks they should, they cannot wait to drag someones name through the mud. Unfortunately when things go right not everyone takes the time to tell their story.

Exactly, which is why I think it's so important to share the GOOD stories!

[skyski_tige]

for every 1 of these stories, there are 10 horror stories out there. glad you had success but this is not the norm.

Gotta call it...

[Schwindt]

for every 1 of these stories, there are 10 horror stories out there. glad you had success but this is not the norm.

Lost my gas cap on a 2005 22V this summer. Was helped by the same parts manager. I think his name is Steve? Anyway, Tige had switched suppliers on this part but he told me the old supplier and the part #.

Quick and easy too. One email. Didn't try to sell me some overpriced alternative. Got me right to the source.

[skyski_tige]

When I had my 1997 2150i... The parts department was very helpful in tracking down what I needed. IMO each time they went above and beyond each chance they had to help me.

Since 2000 - I have had nothing but GREAT service from Tige' and the local dealers (Dallas and mostly Houston market)!!!

[giers]

Gotta call it...

x2

[da.bell]

I have to agree with WA and that Tige steps up and does the right thing. However, they better send me my vinyl seat cover soon haha. I have faith.

[91Terminator]

for every 1 of these stories, there are 10 horror stories out there. glad you had success but this is not the norm.

Aww look he never came back. His mommy probably made him go to bed or finish his homework.

[laserfish]

Gotta tell ya, I have had nothing but great experience with both the factory and the dealer (the old one in our area, never had dealings with the new one). In all the years I have had my Tige and that I have been on this forum, the good outweighs the bad 10-1. Don't know who light200 is, but he obviously has not been with us long enough to know.

[embo]

I think I mentioned this in another thread but I was looking for the dimentions to the rear locker areas for a 22ve to compare to a 22v I was able to look at in person. I couldn't find it anywhere. I believe I emailed the question to Tige but never got an answer. But I didn't just wait for their answer. After sending email off I called a dealer down the street from Tige and the guy there new I wasn't going to buy anything from him but said he had a VE 10' away from him and he would be more then willing to measure it for me if I would just hold the line for a few minutes. He measured and I complimented him on his service. Said I would love to have him as a dealer if I were in that area of the world.

Thanks to all those dealers that are this way and to those businesses that are as well. It is great to deal with people that aren't in it just for themselves.

And my experience here in the Northwest with the dealer has been good. I would expect nothing else but great service from him if and when the time comes.

[Fast1911]

for every 1 of these stories, there are 10 horror stories out there. glad you had success but this is not the norm.

[scoot18]

Ditto on sharing the positive remarks.

All to often people (consumers) are chomping at the bit to spread hate and discontent about a bad customer service interaction; which in many cases could be their own fault or unreasonable expectations of the 'ME' syndrome that gives them that feeling of poor customer service.

I applaud all who will take the time to share and compliment of a good experience, it really is amazing that it doesn't happen more often. "Think about it," it takes a lot less energy to do and you fell darn good about it after you have done it.

Good for you WABoating