Negative Feedback on a Tige!
What do I have to do!
I have been trying to get the issues sorted with our tige 20i we are still waiting for a fuel gauge that works, we have been more than patient with trying to get things sorted. And now I'm starting to get angry. Tige needs to take a good hard look at itself, I cannot recommend on of these boats to anyone, with Zero after sale service I might as well have bought second hand.
Do I need to post pictures of the bad workmanship on this public website!
So far the issues that we have tried to get sort (with little success)
Stains in upholstery when delivered
Cut mark along out side of boat.
Rear compartment vent scratched on delivery
Chip in fibreglass near bow fitting (Arrived like that)
Marking out lines on upholstery
Rough workmanship causing damage to fittings
Fuel gauge found not working at all on delivery day
Fuel sender replaced, but reads empty when half full. (Awaiting correct sender)
Rudder incorrectly set up, over strokes and takes out the propeller.
Drivers seat mounting screws loose,
Top half of mould doesn't meet floor around areas of the front seating and the drivers’ console
Steering wheel insert falls out
Boarding platform flexes excessively when used due to no load spreading on the attachment bolts
Poor fibreglass workmanship
Rear Tower bolts have no washers or nuts fitted, (I have since fitted some due to danger of tower collapsing)
Tooling and workshop dust all through hull and engine, (thanks for the snap on sockets!)
Blower vents into aft of hull not overboard!
3 months to fix an interior light
3 months to fix a broken cup holder
Gas stay mounts loose and rough workmanship in fitting Heater unit with incorrect vents fitted
Heater vent louvers fall off daily
Fuel spills from breather vent and damages stickers
Fuel tank breather Valve fitted upside down (since fitted correctly myself)
Winch fails on trailer due to incorrect bow fitting.
According to the policy of this site, see below we should have been contacted. This hasn't happened.
According to the policy of this site, see below we should have been contacted. This hasn't happened.
The service for Tige is so bad that our dealer has given up with frustration.
Negative thread about a dealer:
If monitor at Tigé recognizes or is informed of a negative posting regarding a dealer issue:
• Tigé Customer Service (Andrew or Harvey) is notified.
• Customer Service contacts the dealer by telephone to alert him of the negative post and subsequent actions that should be taken. Andrew also emails the dealer a link to the thread.
• The dealer or Tigé posts a reply stating that the problem is recognized and is being resolved.
• Once the problem is resolved, the dealer posts a reply stating how the issue was resolved.
• The thread is then locked but available for future viewing.
Negative thread about Tigé product:
If monitor at Tigé recognizes or is informed of a negative posting regarding a product issue:
• Tigé Customer Service (Andrew or Harvey) is notified.
•[B] Customer Service contacts the customer by telephone or email.[/B
• Tigé posts a suitable response and/or resolution to the negative post.
• The thread is then locked but available for future viewing]
I have been trying to get the issues sorted with our tige 20i we are still waiting for a fuel gauge that works, we have been more than patient with trying to get things sorted. And now I'm starting to get angry. Tige needs to take a good hard look at itself, I cannot recommend on of these boats to anyone, with Zero after sale service I might as well have bought second hand.
Do I need to post pictures of the bad workmanship on this public website!
So far the issues that we have tried to get sort (with little success)
Stains in upholstery when delivered
Cut mark along out side of boat.
Rear compartment vent scratched on delivery
Chip in fibreglass near bow fitting (Arrived like that)
Marking out lines on upholstery
Rough workmanship causing damage to fittings
Fuel gauge found not working at all on delivery day
Fuel sender replaced, but reads empty when half full. (Awaiting correct sender)
Rudder incorrectly set up, over strokes and takes out the propeller.
Drivers seat mounting screws loose,
Top half of mould doesn't meet floor around areas of the front seating and the drivers’ console
Steering wheel insert falls out
Boarding platform flexes excessively when used due to no load spreading on the attachment bolts
Poor fibreglass workmanship
Rear Tower bolts have no washers or nuts fitted, (I have since fitted some due to danger of tower collapsing)
Tooling and workshop dust all through hull and engine, (thanks for the snap on sockets!)
Blower vents into aft of hull not overboard!
3 months to fix an interior light
3 months to fix a broken cup holder
Gas stay mounts loose and rough workmanship in fitting Heater unit with incorrect vents fitted
Heater vent louvers fall off daily
Fuel spills from breather vent and damages stickers
Fuel tank breather Valve fitted upside down (since fitted correctly myself)
Winch fails on trailer due to incorrect bow fitting.
According to the policy of this site, see below we should have been contacted. This hasn't happened.
According to the policy of this site, see below we should have been contacted. This hasn't happened.
The service for Tige is so bad that our dealer has given up with frustration.
Negative thread about a dealer:
If monitor at Tigé recognizes or is informed of a negative posting regarding a dealer issue:
• Tigé Customer Service (Andrew or Harvey) is notified.
• Customer Service contacts the dealer by telephone to alert him of the negative post and subsequent actions that should be taken. Andrew also emails the dealer a link to the thread.
• The dealer or Tigé posts a reply stating that the problem is recognized and is being resolved.
• Once the problem is resolved, the dealer posts a reply stating how the issue was resolved.
• The thread is then locked but available for future viewing.
Negative thread about Tigé product:
If monitor at Tigé recognizes or is informed of a negative posting regarding a product issue:
• Tigé Customer Service (Andrew or Harvey) is notified.
•[B] Customer Service contacts the customer by telephone or email.[/B
• Tigé posts a suitable response and/or resolution to the negative post.
• The thread is then locked but available for future viewing]
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